Daytime Concierge - Community & Guest Experience

Bozzuto; Boston (MA); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Bozzuto is seeking a Daytime Concierge in Boston, MA to welcome residents and guests, personalize interactions, and build lasting relationships. You will manage front desk operations, assist with events, and foster a sense of community while ensuring a consistently excellent resident experience.

The role requires 2+ years in hospitality or similar settings, strong communication, and a professional appearance. Expect weekend/evening shifts and a supportive benefits package.

Qualifications

• 2+ years’ experience in a hospitality, retail, travel or hotel environment.
• Outstanding communication skills, both written and verbal.
• A sharp professional appearance.
• Competent with various software, apps and computer programs.
• An eye for detail and a knack for anticipating a customer’s needs.
• A customer-focused mentality.
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

Responsibilities

• Solving problems and providing timely assistance to residents and prospects with care
• Event planning - executing meaningful events and activities that engage residents and foster a sense of community
• Building brand loyalty by ensuring a consistently positive experience and a meticulously cared for community
• Generating awareness, interest and excitement via social media
• Encouraging happy customers to share the love by writing reviews on social networking sites
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
• Working weekends or evenings depending on the shift

Skills

Hospitality experience

Communication skills

Professional appearance

Customer-focused

Attention to detail

Team player

Job description

Bozzuto is seeking a Daytime Concierge in Boston, MA to welcome residents and guests, personalize interactions, and build lasting relationships. You will manage front desk operations, assist with events, and foster a sense of community while ensuring a consistently excellent resident experience.

The role requires 2+ years in hospitality or similar settings, strong communication, and a professional appearance. Expect weekend/evening shifts and a supportive benefits package.