Resident Experience Concierge — Community Builder

Bozzuto

Massachusetts

Hybrid

USD 47,000 - 50,000

Full time

3 days ago
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Benefits offered by this job

Health & wellness benefits
Paid time off
401(k) with company match
Tuition reimbursement
Diversity employee groups

Job summary

Bozzuto, a leading property owner and manager, seeks a Daytime Concierge at our Massachusetts communities. As the Resident Concierge, you’ll greet residents and prospects, create stellar first impressions, and build lasting relationships for both people and their four-legged friends.

In this Mon-Fri, 10am-6pm role, you’ll handle front-desk duties, plan events, engage residents on social media, and ensure a consistently welcoming environment.

Qualifications

  • 2+ years of experience in a hospitality, retail, travel or hotel environment.
  • Outstanding communication skills, both written and verbal.
  • A sharp professional appearance.
  • Competent with various software, apps and computer programs.
  • An eye for detail and a knack for anticipating a customer’s needs.
  • A customer-focused mentality.
  • Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!).

Responsibilities

  • Solving problems and providing timely assistance to residents and prospects with care
  • Event planning - executing meaningful events and activities that engage residents and foster a sense of community
  • Building brand loyalty by ensuring a consistently positive experience and a meticulously cared for community
  • Generating awareness, interest and excitement via social media
  • Encouraging happy customers to share the love by writing reviews on social networking sites
  • Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
  • Working weekends or evenings depending on the shift

Skills

Hospitality experience
Excellent communication
Professional appearance
Software proficiency
Attention to detail
Customer-focused
Lifting 25 lb

Job description

Bozzuto, a leading property owner and manager, seeks a Daytime Concierge at our Massachusetts communities. As the Resident Concierge, you’ll greet residents and prospects, create stellar first impressions, and build lasting relationships for both people and their four-legged friends.

In this Mon-Fri, 10am-6pm role, you’ll handle front-desk duties, plan events, engage residents on social media, and ensure a consistently welcoming environment.

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