Resident Experience Concierge — Community Builder

Bozzuto; Massachusetts; Hybrid; USD 47,000 - 50,000; Full time

Benefits offered by this job

Health & wellness benefits

Paid time off

401(k) with company match

Tuition reimbursement

Diversity employee groups

Job summary

Bozzuto, a leading property owner and manager, seeks a Daytime Concierge at our Massachusetts communities. As the Resident Concierge, you’ll greet residents and prospects, create stellar first impressions, and build lasting relationships for both people and their four-legged friends.

In this Mon-Fri, 10am-6pm role, you’ll handle front-desk duties, plan events, engage residents on social media, and ensure a consistently welcoming environment.

Qualifications

• 2+ years of experience in a hospitality, retail, travel or hotel environment.
• Outstanding communication skills, both written and verbal.
• A sharp professional appearance.
• Competent with various software, apps and computer programs.
• An eye for detail and a knack for anticipating a customer’s needs.
• A customer-focused mentality.
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!).

Responsibilities

• Solving problems and providing timely assistance to residents and prospects with care
• Event planning - executing meaningful events and activities that engage residents and foster a sense of community
• Building brand loyalty by ensuring a consistently positive experience and a meticulously cared for community
• Generating awareness, interest and excitement via social media
• Encouraging happy customers to share the love by writing reviews on social networking sites
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
• Working weekends or evenings depending on the shift

Skills

Hospitality experience

Excellent communication

Professional appearance

Software proficiency

Attention to detail

Customer-focused

Lifting 25 lb

Job description

Bozzuto, a leading property owner and manager, seeks a Daytime Concierge at our Massachusetts communities. As the Resident Concierge, you’ll greet residents and prospects, create stellar first impressions, and build lasting relationships for both people and their four-legged friends.

In this Mon-Fri, 10am-6pm role, you’ll handle front-desk duties, plan events, engage residents on social media, and ensure a consistently welcoming environment.