Daybridge Partial Hospitalization Coordinator

HealthPartners; Saint Paul (MN); On-site; USD 36,000 - 54,000; Full time

Job summary

HealthPartners in Minnesota is seeking a DayBridge Partial Hospitalization Coordinator to join our Regions Behavioral Health team. The role provides front-desk reception, scheduling, referrals and authorizations coordination, registration, and medical records support for the specified program area to ensure smooth operations and a positive patient experience.

The position requires professional communication with patients, families, providers, and staff, handling confidential information with

Qualifications

• High school diploma or equivalent.
• Graduate from a formal training program in medical reception, an equivalent program, or a customer service program.
• Two years of experience as a medical receptionist or in a customer service role.
• Two years of experience in medical insurance or patient billing.

Responsibilities

• Provide front-desk reception for the designated program area.
• Schedule patients and manage registrations, referrals, and authorizations.
• Maintain and manage medical records responsibilities.
• Perform administrative and miscellaneous duties as required.

Skills

Customer service skills

Verbal and written communication

Telephone and in-person communication

Confidential information handling

Organizational skills

Basic computer skills

Medical terminology

Attention to detail

Team collaboration

Reading English

Education

High school diploma or equivalent

Medical reception training program

Customer service training program

Tools

Epic registration and scheduling

Job description

HealthPartners is looking to hire a DayBridge Partial Hospitalization Coordinator to join our Regions Behavioral Health team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

The purposes of this position are to: provide front-desk reception, patient scheduling, referral and authorization coordination, registration, medical records support, and other administrative services for the designated program area.

This position serves as a key resource for patients, program staff, and providers regarding insurance coverage and benefits, referral and authorization requirements, coordination of benefits, and preferred provider networks. The role requires a high degree of professionalism, organization, confidentiality, and customer service, with frequent interaction with adult patients, families, providers, and internal and external customers.

Major Job Duties and Tasks:

• Provide immediate attention to inquiries in person at the front desk as clients arrive and provide immediate attention to answering telephone promptly and professionally.
• Patient Scheduling, Registration, Referrals and Authorizations.
• Medical records responsibilities.
• Administrative and miscellaneous duties.

Work Schedule:

Monday through Friday 8:00am to 4:30pm

Required Qualifications:

Education, Experience or Equivalent Combination:

• High school diploma or equivalent

Meets one of the following:

• Graduate from a formal training program in medical reception, an equivalent program, or a customer service program.
• Two years of experience as a medical receptionist.
• Two years of experience in a customer service position.
• Two years of experience in medical insurance or patient billing.

Knowledge, Skills, and Abilities:

• Basic computer and keyboard proficiency.
• Demonstrated customer service skills.
• Effective verbal and written communication skills.
• Ability to communicate effectively by telephone and in person.
• Ability to handle confidential information with discretion.
• Strong accuracy and attention to detail.
• Ability to work collaboratively with coworkers, providers, patients, and other customers.
• Ability to organize work effectively under pressure.
• Ability to manage multiple priorities and interruptions.
• Knowledge of medical terminology.
• Exceptional internal and external customer service skills.
• Ability to systematically and skillfully respond to telephone calls and customer requests.
• Ability to understand and read English.
• Ability to communicate effectively in written English using correct grammar and legible handwriting.

Preferred Qualifications:

• Experience with Epic registration and scheduling.
• Experience with medical insurance and prior authorizations.
• Experience working in a mental health setting.