Patient Access Representative

HealthPartners; Amery (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

HealthPartners is seeking a Patient Access Representative to join our team in Amery, Wisconsin. You will help patients register, schedule appointments by phone and in person, and ensure accurate data entry while maintaining high quality and courtesy.

Typical shifts include mornings with occasional Saturdays and late-evening coverage as needed. This role supports a team focused on patient experience and continuous improvement in a fast-paced health care setting.

Qualifications

• High School Diploma or equivalent.
• 2 years related office experience.
• Gathers and processes customer information for efficient registration.

Responsibilities

• Gathers and processes customer information for accurate registration.
• Assists with scheduling appointments by phone and in person.
• Participates in quality and process improvement activities.

Skills

Customer service

Telephone etiquette

Data entry

Education

High School Diploma or equivalent

2 years related office experience

Job description

HealthPartners is looking to hire a Patient Access Representative to join our team!Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Understands and supports theAHC mission, vision, guiding principles and standards of behavior.

Gathers and processes customer information, assuring efficient and accurate customer registration.

To make appointments for the providers over the telephone and in person.

All AHC employees are responsible to participate in quality and process improvement activities.

Every effort has been made to make this job description as complete as possible. However, it is emphasized that you may be required to perform other related duties and activities.

Work Schedule:

Typical weekday shifts: 7:45 a.m. to 3:15 p.m. or 7:45 a.m. to 4:15 p.m.

Every fourth Saturday: 7:00 a.m. to 5:00 p.m.

Occasional shifts may extend as late as 8:15 p.m. based on business needs.

Required Qualifications:

Education, Experience or Equivalent Combination:

• High School Diploma or equivalent
• 2 years related office experience

Benefits:

HealthPartners offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, and much more!