Behavioral Health Coordinator

Regions Hospital; Lake Elmo (MN); On-site; USD 38,000 - 52,000; Full time

Job summary

Regions Hospital is seeking a Behavioral Health Coordinator to support the Regions Behavioral Health team. The role provides clinic reception, scheduling, registration, and medical record support for adult patients, with emphasis on patient flow and accurate information handling.

Responsibilities include greeting patients, verifying insurance, directing inquiries, coordinating interpreters and transportation, and ensuring smooth operation of the waiting area.

Qualifications

• High school diploma or equivalent required.
• Two years' experience in a public-facing role using phones/computers preferred.

Responsibilities

• Greet and check in patients; verify registration and insurance information.
• Process co-pays and schedule a variety of appointments.
• Handle referrals, transportation coordination, and interpreter requests as needed.
• Enter refill requests in EPIC and follow up on appointments.
• Maintain organized patient documents and manage department communications.

Skills

Customer service

Administrative support

Education

High school diploma or equivalent

Tools

EPIC

MS Office

Job description

Job Description

HealthPartners is looking to hire a Behavioral Health Coordinator to join our Regions Behavioral Health team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

The purpose of this position is to provide clinic reception, patient appointment scheduling, referral administration/information, registration, medical record and other clerical support services to designated area; and to perform related duties as assigned. Works with patients of all ages, primarily adults.

Job Duties

• Acknowledges and warmly greets and checks in patients upon arrival to the clinic.
• Verifies patient registration; obtains insurance information for new patients or verifies insurance information on file for established patients and collects co-payments.
• Verifies patient insurance for service type.
• Provides customers with appointment specific paperwork and instructions for completion.
• Schedules a variety of patient appointments; intakes, testing, ongoing visits with individual providers or care teams in appropriate sequence, duration and cadence.
• Schedules Interpreters, arranges for transportation, refers patients with financial issues as needed.
• Answers the phone promptly, documents the call, independently handles or routes information/questions to appropriate individual (s).
• Enters patient refill requests in EPIC and sends to the nursing team. Calls patients to schedule follow up appointments, as directed by the nursing team.
• Prepares patient documents and sends documents to Health Information Management.
• Makes reminder phone calls for new patient appointments.
• Checks, responds to and distributes department email (shared mailbox), faxes and mail.
• Monitors the waiting area, responds to patient needs and escalates patient safety concerns to nurses or provider team.
• Maintains a clean and neat patient waiting area.

Work Schedule

Hours are anywhere between 0-40 hours per week.

Monday-Friday 8am-4:30pm

Education

Required Qualifications

• High school diploma or equivalent.

Experience

• Two years' experience in a position interacting with the public using telephones and computers.

Knowledge, Skills And Abilities

• Exceptional customer service skills (internal and external customers).
• Expertise in the use of computer, phone system and other office machines, as applicable to position.
• Knowledge of all policies, procedures and regulations relating to position and clinic assignment.
• Ability to systematically and skillfully respond to telephone calls and customer requests.
• Ability to work under pressure.
• Ability to give precise attention to details in a distracting environment.

About Us

At HealthPartners we believe in the power of good - good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed To Support Your Total Health

As a HealthPartners colleague, we're committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.