Day-Shift Tech Support Specialist — Kickstart IT Career

Amplex Internet; Luckey (OH); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Sign-on bonus

Health insurance

401(k) with company match

Paid time off

PTO

Dental insurance

Vision insurance

Free Amplex internet service

Job summary

Amplex Internet in Luckey, OH is seeking a Customer Support Representative to join our team. You’ll gain hands-on experience troubleshooting internet, phone, and technology-related issues while building a foundation in telecommunications.

This in-office role excludes remote work. Starting pay is $19 per hour, with a Thursday-Monday schedule option and 90-day training. Benefits start after 90 days, including medical, dental, 401(k), PTO, and more.

Qualifications

• High school diploma or equivalent required.
• Experience in a help desk or technical support role preferred.
• Knowledge of computer management and desktop support.
• Familiarity with computers, networks, and streaming services.
• Excellent communication skills with a focus on customer service.
• Ability to work independently as well as part of a team.
• Experience using ticketing systems is a plus.

Responsibilities

• Serve as first point of contact for customers and employees needing technical support by phone, email, and in person.
• Troubleshoot and resolve internet, software, hardware, VoIP, and service-related issues.
• Identify and act on opportunities to sell and/or upgrade customer accounts by recommending service upgrades, Amplex equipment, or discussing additional products and services that meet customer needs.
• Document troubleshooting steps, solutions, and best practices to help improve internal resources and knowledge sharing.
• Work closely with our Call Center and Network Operations Center (NOC) teams to elevate and resolve more complex issues.
• Deliver an exceptional customer experience by providing timely, professional, and effective support.
• Assist Field Service Technicians with troubleshooting, service activations, ticket management, and other technical needs.
• Continue building your technical skills and telecommunications knowledge through hands-on experience and team collaboration.

Skills

Customer service

Troubleshooting

Communication

Independent work

Team collaboration

Problem solving

Education

High school diploma

Tools

Ticketing systems

Desktop support tools

Job description

Amplex Internet in Luckey, OH is seeking a Customer Support Representative to join our team. You’ll gain hands-on experience troubleshooting internet, phone, and technology-related issues while building a foundation in telecommunications.

This in-office role excludes remote work. Starting pay is $19 per hour, with a Thursday-Monday schedule option and 90-day training. Benefits start after 90 days, including medical, dental, 401(k), PTO, and more.