Tech Support Specialist - 1st & 2nd Shift

City of Altoona, PA; Greenfield Township (PA); On-site; USD 20,070 - 28,585; Full time

Benefits offered by this job

Opportunity to work in a dynamic environment

Gain valuable experience

Collaborate with a diverse team

Job summary

The City of Altoona, PA is looking for a Tech Support/Call Center representative to support their Operations Support Center. This role requires strong communication skills and multitasking ability, with shifts available from 7:00 am to 3:00 pm or 2:00 pm to 10:00 pm, Monday through Friday.

You will be responsible for logging support tickets, troubleshooting, and ensuring efficient workflow in a fast-paced environment. Join a dynamic team and thrive in a supportive organization that values employee success.

Qualifications

• Ability to multitask by talking and typing simultaneously.
• Criminal background check and drug screening required.
• Ability to work efficiently in a busy environment.

Responsibilities

• Log support tickets and assist with resetting employee passwords.
• Respond to email correspondence with vendors and internal teams.
• Provide technical support and troubleshooting assistance.
• Support the team in managing daily operational tasks.
• Ensure timely resolution of technical issues to maintain workflow efficiency.

Skills

Excellent communication skills

Multitasking ability

Strong computer knowledge

Problem-solving skills

Job description

The City of Altoona, PA is looking for a Tech Support/Call Center representative to support their Operations Support Center. This role requires strong communication skills and multitasking ability, with shifts available from 7:00 am to 3:00 pm or 2:00 pm to 10:00 pm, Monday through Friday.

You will be responsible for logging support tickets, troubleshooting, and ensuring efficient workflow in a fast-paced environment. Join a dynamic team and thrive in a supportive organization that values employee success.