Day Shift Technical Support Representative

Amplex Internet; Luckey (OH); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Sign-on bonus

Health insurance

401(k) with company match

Paid time off

PTO

Dental insurance

Vision insurance

Free Amplex internet service

Job summary

Amplex Internet in Luckey, OH is seeking a Customer Support Representative to join our team. You’ll gain hands-on experience troubleshooting internet, phone, and technology-related issues while building a foundation in telecommunications.

This in-office role excludes remote work. Starting pay is $19 per hour, with a Thursday-Monday schedule option and 90-day training. Benefits start after 90 days, including medical, dental, 401(k), PTO, and more.

Qualifications

• High school diploma or equivalent required.
• Experience in a help desk or technical support role preferred.
• Knowledge of computer management and desktop support.
• Familiarity with computers, networks, and streaming services.
• Excellent communication skills with a focus on customer service.
• Ability to work independently as well as part of a team.
• Experience using ticketing systems is a plus.

Responsibilities

• Serve as first point of contact for customers and employees needing technical support by phone, email, and in person.
• Troubleshoot and resolve internet, software, hardware, VoIP, and service-related issues.
• Identify and act on opportunities to sell and/or upgrade customer accounts by recommending service upgrades, Amplex equipment, or discussing additional products and services that meet customer needs.
• Document troubleshooting steps, solutions, and best practices to help improve internal resources and knowledge sharing.
• Work closely with our Call Center and Network Operations Center (NOC) teams to elevate and resolve more complex issues.
• Deliver an exceptional customer experience by providing timely, professional, and effective support.
• Assist Field Service Technicians with troubleshooting, service activations, ticket management, and other technical needs.
• Continue building your technical skills and telecommunications knowledge through hands-on experience and team collaboration.

Skills

Customer service

Troubleshooting

Communication

Independent work

Team collaboration

Problem solving

Education

High school diploma

Tools

Ticketing systems

Desktop support tools

Job description

Ready to launch your career in technology?

Are you someone who enjoys solving problems, helping others, and learning how things work? Whether you’re a recent graduate, starting your career, or looking for an opportunity to grow your technical skills, Amplex is looking for a motivated Customer Support Representative to join our team!

In this role, you’ll gain hands-on experience troubleshooting internet, phone, and technology-related issues while building a strong foundation in the telecommunications industry. You’ll work alongside experienced team members, develop valuable IT skills, and learn the tools and technologies that keep our customers connected. If you’re ready to start building your future in technology,

Your Role

• Serve as the first point of contact for customers and employees needing technical support through phone, email, and in-person interactions.
• Troubleshoot and resolve internet, software, hardware, VoIP, and service-related issues.
• Identify and act on opportunities to sell and/or upgrade customer accounts by recommending service upgrades, Amplex equipment, or discussing additional products and services that meet customer needs.
• Document troubleshooting steps, solutions, and best practices to help improve internal resources and knowledge sharing
• Work closely with our Call Center and Network Operations Center (NOC) teams to elevate and resolve more complex issues.
• Deliver an exceptional customer experience by providing timely, professional, and effective support.
• Assist Field Service Technicians with troubleshooting, service activations, ticket management, and other technical needs.
• Continue building your technical skills and telecommunications knowledge through hands-on experience and team collaboration.

Schedule & Pay

• In office position, NO remote opportunity.
• *Please note: The Thursday-Monday position will follow a Monday-Friday, 8a-4p training schedule for the first 90 days.
• Starting pay: $19/hour, paid bi-weekly

Benefits (available after 90 days of employment):

• $250 sign on bonus after a successful 90 days of employment!
• Potential $1/hour salary increase after a successful 90 days of employment!
• Medical, dental, vision, life, and disability insurance
• Health savings account
• 401(k) with company match
• Paid time off (PTO)
• Paid holidays
• Free Amplex internet service (if in coverage area)
• Employee assistance program
• On-the-job training
• Work-life balance

Experience/Qualifications

• High school diploma or equivalent required.
• Proven experience in a help desk or technical support role is preferred.
• Knowledge of computer management and desktop support.
• Familiarity with computers, networks, and streaming services.
• Excellent communication skills with a focus on customer service.
• Ability to work independently as well as part of a team.
• Experience using ticketing systems is a plus.

Must be able to complete pre-employment requirements that include a drug test. We are a dog friendly work environment!

**We will not accept phone calls regarding application status.**

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you located within commuting distance to Luckey, OH?
• This position is NON remote. Are you comfortable working in an in-office setting?
• This position has two schedules available: Monday-Friday, 8a-4p and Thursday-Monday, 8a-4p. Which schedule would you prefer?
• The Thursday-Monday position will have a 90-day training schedule of Monday-Friday, 8a-4p before transitioning to the regular Thursday-Monday 8a-4p schedule. Are you able to meet this training requirement?

Work Location: In person