Day Shift Team Member 10am-5pm

Baskin Robbins; Nashville (TN); On-site; USD 17,000 - 21,000; Full time

Job summary

Baskin Robbins in Nashville, TN is seeking a motivated Shift Leader to oversee daily operations during shifts and supervise team members to deliver outstanding service.

You will create shift schedules, handle cash up, manage no-shows, and delegate tasks while coaching new staff. You’ll monitor performance, report issues to management, ensure health and safety standards, and resolve customer and staff disputes to maintain smooth, efficient workflows.

Qualifications

• Experience supervising a team in a retail or food-service setting.
• Strong communication and interpersonal skills.
• Ability to manage schedules and delegate tasks within shifts.

Responsibilities

• Supervise employees, assign duties, and create shift schedules.
• Monitor performance and ensure tasks are completed efficiently.
• Report issues to management during the shift.
• Manage employee requests and conduct trainings for new staff.
• Open and close registers, count cash, and prepare deposits.
• Handle customer and employee issues and disputes.
• Ensure compliance with health, safety, and company policies.

Skills

Leadership

Communication

Interpersonal skills

Organizational skills

Education

High School Diploma or GED

Job description

We are looking for a motivated shift leader to oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager.

To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately. Ultimately, a top shift leader should be able to ensure smooth and efficient workflows.

Responsibilities:

• Supervising employees, assigning duties, and creating a shift schedule.
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting any issues that arise during the shift to management.
• Managing employee requests and transgressions.
• Ensuring compliance with company policies, health, and safety standards.
• Coaching team members and training new staff.
• Opening and closing registers, accounting for the daily intake, and preparing cash deposits.
• Handling customer issues and employee disputes.

Requirements:

• Must be 18 years or older.
• High school diploma/GED.
• Previous experience as a Shift Leader or in a similar role in retail.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.