Day-of Flight Account Manager

QS Security Services, LLC; Columbus (OH); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Employee Assistance Program

Flexible Spending Accounts

Wellness Programs & Discounts

Paid Time Off

Parental Leave of Absence

Life and Accident Insurance

401(k) plan with company match

Job summary

NetJets Aviation, Inc. in Columbus, OH, is seeking a Current Day Account Manager (NJUS) to act as the primary day-of contact for Owners and coordinate with Operations and Support teams to ensure seamless flight execution.

The role requires 4–6 years in hospitality or aviation, strong communication, and in-depth knowledge of NetJets processes. You will manage delays, provide trip solutions, and uphold exemplary service.

Qualifications

• Bachelor's in Hospitality or Aviation Management.
• 4-6 years of experience.
• Active IDP and ongoing training.
• Proven client-facing experience.
• Knowledge of NetJets operations.

Responsibilities

• Serve as main day-of contact for Owners.
• Collaborate with internal teams to execute flights.
• Identify issues affecting flights and coordinate solutions.
• De-escalate client concerns with empathy and professionalism.

Skills

Service-Oriented

Strong communication

Cross-functional collaboration

Attention to detail

Operational knowledge

Education

Bachelor's in Hospitality or Aviation Management

Tools

IJet II ETM

MS Office

Job description

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Title: Current Day Account Manager (NJUS)

Company: NetJets Aviation, Inc.

Area of Interest: Customer Experience

Location:

Columbus, OH, US, 43219

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Owner Services Current Day Account Manager is responsible for all day-of communication with our Owners while collaborating effectively with Strategic Operations, Maintenance, Dispatch, Crews, Operations, and Owner Services Management Teams to ensure day-of flights are executed successfully. This high touch position utilizes expert knowledge of potential operational impacts as well as NetJets products, programs, fleet, and internal processes to provide Owners with optimal trip solutions. Ability to manage delays/recoveries or other trip impacting issues via strong collaboration, adaptability, and striving for positive results will be essential when seeking solutions.

Tasks and Responsibilities

• EXEMPLARY CUSTOMER SERVICE - Act as the main contact for the client's day-of flight and provide information or changes to trip. Ability to communicate pertinent trip impacting information such as aircraft changes and flight delays while maintaining a high degree of professionalism, attentiveness, and active listening. Address and de-escalates client's concerns by communicating with empathy and demonstrating knowledge of operational requirements.
• KNOWLEDGE - Acts as a trusted advisor by consulting with clients on optimal trip solutions for day-of flights through utilization of Owner Services and operational knowledge. Effectively collaborates with internal and external business partners to ensure correct and accurate information is communicated with the client in a timely and professional manner.
• OPERATIONAL EXCELLENCE - Efficient time management and organizational skills and the ability to productively manage the needs of the business and correspondence with clients. Proactively identifies issues that may impact a flight and facilitates problem solving through cross-departmental collaboration. Review flights to ensure proper setup and monitor for impacts and/or other issues. Strong attention to detail and data accuracy.

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Bachelor's in Hospitality or Aviation Management

Certifications and Licenses

Years of Experience

4-6 years of experience

Core Competencies

Service-Oriented

Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

• Must have an active individual development plan (IDP) and be current on completion of internal training.
• Demonstrates competency with all Owner Service Account Manager job duties and identifies ways to improve processes and procedures to continuously develop a more proactive approach to providing service.
• Must be consistently meeting or exceeding expectations from a performance and attendance perspective for a minimum of one year.
• Demonstrates ability to partner and manage both internal and external relationships in a professional and service-oriented manner.
• Strong verbal and written communication skills with the ability to clearly and effectively communicate with all levels of employees, management, owners, and vendors.
• Detail oriented with a proven ability to prioritize multiple objectives in a dynamic environment with constantly shifting priorities.
• Demonstrates ability to recognize and addresses potential operational issues and offer ideas for areas of improvement.
• A strong understanding of fractional aviation with operational cross-training experience within NetJets specifically and/or the fractional aviation industry generally.
• Comfortably and effectively makes on-demand decisions with little to no supervision or upfront management support.
• Proficient PC skills including MS Office applications and strong working knowledge of NetJets specialized software including but not limited to IJet II and ETM.

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers.

Our comprehensive suite of benefits include:

• Medical, Dental, and Vision
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 67% of every dollar you contribute through standard elective deferral and catch-up contributions matched by NetJets. Super catch-up contributions are not eligible for the employer match.