Private Aviation Relationship Manager

QS Security Services, LLC

Columbus (OH)

On-site

USD 55,000 - 75,000

Full time

3 days ago

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Benefits offered by this job

Medical coverage

Paid time off

401(k) match

Wellness program

Employee discounts

Job summary

NetJets is seeking an Account Manager in Columbus to drive strategic client relationships and own the full lifecycle of each client journey. You will be the trusted liaison, delivering personalized travel experiences with professionalism and accountability.

Leverage your 2–4 years of client-facing experience and hospitality/business background to coordinate cross-functional teams, anticipate needs, and ensure exceptional service quality in every interaction.

Qualifications

Bachelors degree required in Hospitality or Business Administration.
2-4 years of experience in client-facing roles.
Strong communication and relationship-building skills.
Proven ability to manage multiple client accounts and priorities.

Responsibilities

Strategic Relationship Management: act as primary liaison and advocate for NetJets clients.
Serve as dedicated point of contact, building trust beyond individual trips.
Use empathetic communication and active listening to foster enduring relationships.
Anticipate client preferences and create personalized travel moments.
Collaborate cross-functionally to ensure alignment and effective teamwork.
Adhere to processes and drive high-quality, consistent outcomes.
Document insights, conduct research, and share best practices.
Own the full lifecycle of each reservation, ensuring accountability.
Champion the client experience and swift resolution across departments.
Manage trip details with precision and adapt to regulatory requirements.