Private Aviation Client Success Manager

NetJets; Columbus (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

NetJets is seeking an Account Manager with 2–4 years of hospitality or business experience to deepen client relationships and orchestrate exceptional travel experiences. You will serve as the primary liaison, owning each account’s success with precision, professionalism, and a deep understanding of client needs.

You will collaborate across teams to optimize trips, document insights, and ensure service excellence from planning through post-flight follow-up.

Qualifications

• Relationship builder with interpersonal and communication skills.
• Ownership mentality and accountability in every aspect of work.
• Operational acumen balancing precision, urgency, and multitasking in a fast-paced environment.
• Business acumen applying industry knowledge to drive outcomes and informed decisions.
• Adaptability and curiosity to continually learn and contribute at a high level.
• Service-driven mindset focusing on exceeding client expectations and delivering value.
• Team oriented with ability to lead when needed.

Responsibilities

• Strategic Relationship Management
• Dedicated point of contact for clients, building trust and rapport beyond trips
• Cross-functional collaboration across departments to ensure alignment
• Own the full lifecycle of each reservation with accuracy and accountability
• Document insights, share best practices, and drive continuous improvement
• Champion client experience and swift resolution of issues

Skills

Relationship Builder

Ownership Mentality

Operational Acumen

Business Acumen

Adaptability & Curiosity

Service-Driven

Team Oriented

Education

Bachelor's in Hospitality or Business Administration

Job description

NetJets is seeking an Account Manager with 2–4 years of hospitality or business experience to deepen client relationships and orchestrate exceptional travel experiences. You will serve as the primary liaison, owning each account’s success with precision, professionalism, and a deep understanding of client needs.

You will collaborate across teams to optimize trips, document insights, and ensure service excellence from planning through post-flight follow-up.