Datacenter Hands and Feet Support Engineer

GBIT (Global Bridge InfoTech Inc); Plano (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading IT services company is hiring a Datacenter Hands and Feet Support Engineer in Plano, Texas. This role involves providing operational support for datacenter infrastructure, including hardware installation and structured cabling. Candidates should have experience in datacenter operations, strong communication skills, and knowledge of server hardware. The position requires collaboration with remote engineering teams to ensure smooth operations and compliance with safety protocols.

Qualifications

• Experience in datacenter operations or Hands and Feet support roles.
• Knowledge of server hardware, storage systems, and SAN environments.
• Understanding of cabling standards, airflow management, and rack design.

Responsibilities

• Execute rack and stack operations for enterprise hardware.
• Perform structured cabling for power, LAN, and SAN connectivity.
• Collaborate with global engineering teams for troubleshooting.

Skills

Datacenter operations

Server hardware knowledge

Cabling standards understanding

Strong communication skills

Coordination skills

Job description

We are hiring a Datacenter Hands and Feet Support Engineer to deliver on-site operational support for datacenter infrastructure. This role involves hardware installation, structured cabling, basic configuration, and coordination with remote engineering teams to ensure smooth deployment and maintenance activities.

Key Responsibilities

• Execute rack and stack operations, including installation and removal of enterprise hardware such as HPE Gen10 servers, Dell EMC Unity XT storage systems, and Connectrix DS SAN switches.
• Perform structured cabling for power, LAN, and SAN connectivity following industry and organizational standards.
• Ensure accurate labeling and documentation aligned with rack elevation diagrams and asset management policies.
• Prepare equipment for shipment, including packaging and palletizing, in compliance with handling guidelines.
• Support initial device configuration to enable remote connectivity and management.
• Collaborate with global engineering teams for troubleshooting and validation activities.
• Adhere to all datacenter safety, security, and change management protocols.
• Maintain clear documentation and provide completion reports with supporting evidence.

Required Skills

• Experience in datacenter operations or Hands and Feet support roles
• Knowledge of server hardware, storage systems, and SAN environments
• Understanding of cabling standards, airflow management, and rack design
• Familiarity with ESD safety practices
• Strong communication and coordination skills