Datacenter SSD Qualification Engineer (Customer Focus)

KIOXIA America, Inc.; Folsom (CA); On-site; USD 115,000 - 192,000; Full time

Benefits offered by this job

Flexible work options

Excellent medical benefits

401(k) matching

Job summary

KIOXIA America, Inc. is seeking a Customer Qualification Engineer to support datacenter SSD products. You will plan and execute qualification tests, perform failure analysis, and report status to our engineering teams.

This role involves coordinating with Product Support Engineering and other stakeholders, with potential for job rotation. The position requires a BS in computer engineering or equivalent and 7+ years hands-on experience, plus strong scripting, OS, and debugging skills.

Qualifications

• BS degree in computer engineering or equivalent field with 7+ years hands-on technical experience.
• Advanced understanding of computer system architecture fundamentals.
• Hands-on experience with SSDs or related storage devices.
• Platform-level troubleshooting skills including run/break/fix and issue isolation.
• Experience with Windows and Linux server operating systems.
• Experience with Python/PowerShell/Bash scripting languages for both individual and cross-team use.
• Familiar with data manipulation/analysis (spreadsheets or more advanced tools).
• Experience withbug tracking tools and attention to detail.
• Good verbal and written English communication skills.

Responsibilities

• Manage complex qualification infrastructure from multiple customers.
• Plan and drive execution of customer qualifications according to schedule.
• Perform failure triage on any issues found during the qualification.
• Work with the Product Support Engineer to ensure alignment of tasks.
• Drive issues to resolution in a timely manner.
• Write test status reports on a regular basis.
• Use bug tracking system for filing and managing issues.

Skills

SSD knowledge

Python scripting

PowerShell

Linux/Windows

Bug tracking

English communication

Test plan execution

Failure analysis

Education

BS degree in Computer Engineering

Tools

Bug tracking system

Test benches

PCIe/NVMe measurement tools

Job description

KIOXIA America, Inc. is seeking a Customer Qualification Engineer to support datacenter SSD products. You will plan and execute qualification tests, perform failure analysis, and report status to our engineering teams.

This role involves coordinating with Product Support Engineering and other stakeholders, with potential for job rotation. The position requires a BS in computer engineering or equivalent and 7+ years hands-on experience, plus strong scripting, OS, and debugging skills.