Senior SSD Firmware Debug Engineer - Data Center NVMe Expert

KIOXIA America, Inc.; Folsom (CA); On-site; USD 134,000 - 223,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Pet insurance

Flexible work options

Job summary

KIOXIA America, Inc. is seeking an SSD Firmware Debug Engineer to triage and debug firmware failures for our data center SSD line. You will partner with Product Support Engineering to drive root-cause analysis and deliver customer-ready solutions in high-pressure situations.

The role involves debugging firmware in C, collaborating with core firmware teams, and producing 8D reports and technical white papers. Occasional travel is required, domestic and international.

Qualifications

• BS degree in computer engineering or equivalent field with minimum 10 years of experience in a technical related field or MS degree with minimum 8 years of experience.
• Proven NVMe and PCIe experience debugging complex SSD issues
• SSD Firmware architecture and/or validation/test experience
• SSD Firmware development/debug experience in C programming
• Excellent understanding of debug tools: PCIe and NVME protocol analyzers
• Data center/server storage knowledge and experience
• Open-Source SSD Tools, such as NVMe-CLI, FIO
• Good understanding of Open Compute Platform (OCP) specifications
• Experience with Telemetry, Host logs (dmesg, event logs), Firmware trace logs
• Able to travel when and where needed - both domestic and international

Responsibilities

• Perform debug for SSD Firmware related issues reported from customers, Joint Qualifications and Customer Qualifications.
• Work on development of debug firmware in C programming across the SSD firmware stack to accelerate the root cause analysis.
• Work closely with core firmware development teams to drive issues to resolution in a timely manner.
• Work on troubleshooting SSD performance issues and reduce tail latencies and improve IOPS and throughput.
• Perform required lab work to replicate the reported issues
• Create 8D/failure analysis reports and explain to the customer
• Write product use-case technical white papers as needed

Skills

Nvme/Pcie debugging

C programming

Firmware debugging

Diagnostic tooling

Troubleshooting

Data center/storage knowledge

Open-Source SSD tools

Telemetry/log analysis

Communication under pressure

Travel flexibility

Education

BS in computer engineering or equivalent

MS in computer engineering or equivalent

Tools

NVMe-CLI

FIO

PCIe protocol analyzers

Job description

KIOXIA America, Inc. is seeking an SSD Firmware Debug Engineer to triage and debug firmware failures for our data center SSD line. You will partner with Product Support Engineering to drive root-cause analysis and deliver customer-ready solutions in high-pressure situations.

The role involves debugging firmware in C, collaborating with core firmware teams, and producing 8D reports and technical white papers. Occasional travel is required, domestic and international.