Datacenter Infra Technician: Onsite, After-Hours & Hardware

AMroute LLC; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

AMroute LLC in Atlanta, GA is seeking an onsite field-support engineer with strong customer communication and hardware repair skills. The role involves hands-on server work, parts replacement, and after-hours coverage to meet customer requirements.

Responsibilities include coordinating with dispatched engineers, managing parts/inventory, maintaining documentation, and performing system updates and testing. Experience with Dell support a plus and GPU/NIC familiarity is welcome.

Qualifications

• Strong customer communication skills, both verbal and written.
• Ability to work well within an onsite team in a dynamic environment.
• Flexible schedule, including after hours and weekend support.
• Comfort with hardware repair, hands-on within servers, parts replacement.
• Prior Dell FSE experience is a plus.
• Nvidia GPU / NIC experience is a plus.

Responsibilities

• Escort and coordinate with dispatched field engineers.
• Manage parts shipping, receiving, and inventory.
• Maintain and update environment documentation (serial numbers, elevations, runbooks).
• Coordinate with colocation teams for power, cooling, and facility maintenance.
• Execute customer-directed system and version updates.
• Proactively monitor servers and notify customers of issues.
• Open and manage service requests; triage and coordinate break/fix with Dell support.
• Perform troubleshooting, log collection, and follow vendor resolutions.
• Support firmware upgrades and hardware break/fix activities.
• Handle parts replacement and hardware deployment.
• Perform OS installation, GPU configuration, and testing.
• Conduct system testing and validation for operational readiness.
• Handle urgent issues as escalation & coordination point.
• Ticket management/Tracking.
• Great customer service and communication.

Skills

Customer communication

Team collaboration

Flexibility

Hardware repair

Dell FSE experience

GPU/NIC experience

Job description

AMroute LLC in Atlanta, GA is seeking an onsite field-support engineer with strong customer communication and hardware repair skills. The role involves hands-on server work, parts replacement, and after-hours coverage to meet customer requirements.

Responsibilities include coordinating with dispatched engineers, managing parts/inventory, maintaining documentation, and performing system updates and testing. Experience with Dell support a plus and GPU/NIC familiarity is welcome.