Onsite Datacenter Technician: Hardware Repair & After-Hours

AMroute LLC; Hillsboro (OR); On-site; USD 65,000 - 90,000; Full time

Job summary

AMroute LLC is seeking a field technician to support on-site server hardware repair and break/fix activities. You will escort dispatched engineers, manage parts, update runbooks, and coordinate with colocation teams to ensure uptime.

Qualified candidates have strong customer communication, ability to work in a dynamic onsite team, and flexibility to cover after-hours, weekends and holidays. Prior Dell FSE experience is a plus.

Qualifications

• Must have strong customer communication skills, verbal and written.
• Ability to work well within an onsite team in a dynamic environment.
• Comfortable with hardware repair tasks and hands-on field service.
• Prior Dell FSE experience is a plus.

Responsibilities

• Escort and coordinate with dispatched field engineers
• Manage parts shipping, receiving, and inventory
• Maintain environmental documentation (serial numbers, elevations, runbooks, etc.)
• Coordinate with colocation teams for power, cooling, and facility maintenance activities
• Execute customer-directed system and version updates
• Proactively monitor servers and notify customers of issues
• Open and manage service requests; triage with Dell support
• Troubleshoot, log collection, and follow vendor-recommended resolutions
• Support firmware upgrades and hardware break/fix activities
• Handle parts replacement and hardware deployment
• OS installation, GPU configuration, and testing
• System testing and validation to ensure operational readiness
• Handle random or urgent issues as they arise, serving as flexible escalation and coordination point
• Ticket management/Tracking
• Good problem-solving skills
• Great customer service and communication

Skills

Customer communication

Onsite teamwork

Hardware repair / field service

Dell FSE experience

Nvidia GPU / NIC experience

Job description

AMroute LLC is seeking a field technician to support on-site server hardware repair and break/fix activities. You will escort dispatched engineers, manage parts, update runbooks, and coordinate with colocation teams to ensure uptime.

Qualified candidates have strong customer communication, ability to work in a dynamic onsite team, and flexibility to cover after-hours, weekends and holidays. Prior Dell FSE experience is a plus.