Datacenter Field Engineer – Smart Hands & Transitions

NTT DATA, Inc.; Indianapolis (IN); On-site; USD 60,000 - 100,000; Full time

Job summary

NTT DATA is seeking a Smart Hands Support Engineer – Datacenter Operations to provide on-site infrastructure support across server rooms and data centers. The role emphasizes hands-on rack-and-stack, cabling, hardware handling, asset verification, and remote hands coordination with remote engineering teams.

You will document site infrastructure, assist in transition activities, and ensure adherence to safety, security, and change management procedures while supporting incident, service requests,

Qualifications

• Hands-on experience in physical datacenter / Smart Hands operations.
• Able to gather, validate, and document infrastructure details from incumbent teams.
• Familiarity with hardware labeling and rack elevation documentation.

Responsibilities

• Provide onsite Smart Hands support for datacenter and site infrastructure activities.
• Perform rack and stack of servers, storage, network, and related hardware components.
• Handle cabling, patching, labeling, hardware installation, de-installation, and relocation.
• Coordinate with remote engineering teams for troubleshooting and task execution.
• Document site infrastructure, asset detail, and transition information.

Skills

Hands-on datacenter

Rack and stack

Structured cabling

Server hardware handling

Inventory verification

Onsite troubleshooting

Travel to sites

Education

Diploma / Bachelor’s degree in IT / Electronics / CS

Tools

CMDB tooling

Asset management tools

Ticketing tools

Job description

NTT DATA is seeking a Smart Hands Support Engineer – Datacenter Operations to provide on-site infrastructure support across server rooms and data centers. The role emphasizes hands-on rack-and-stack, cabling, hardware handling, asset verification, and remote hands coordination with remote engineering teams.

You will document site infrastructure, assist in transition activities, and ensure adherence to safety, security, and change management procedures while supporting incident, service requests,