On-Site Data Center Technician: 24/7 Infra Support

NTT Global Data Centers; Ashburn (VA); On-site; USD 69,000 - 98,000; Full time

Benefits offered by this job

Annual bonus

Paid time off

Medical insurance

Dental insurance

Vision benefits

Life insurance

Disability insurance

401k

Job summary

NTT Global Data Centers seeks a Data Center IT Infrastructure Technician to support client requests within their space. You will troubleshoot hardware, manage assets, and coordinate with internal teams to resolve issues in a high-availability data center environment.

duties include rack/install, cabling, PDU maintenance, and participation in desktop support tasks as needed. This role requires on-site work with a focus on reliability and rapid incident response.

Qualifications

• High School Diploma or GED required.
• 3-5 years of data center environment or help desk experience is required.
• CompTIA A+ certification or equivalent experience required.
• CompTIA Network+ and BICSI Installer 1 certification preferred.

Responsibilities

• Unbox, inventory, and install client hardware such as server, storage, and network devices into client racks.
• Manage assets for clients, including inventory audits, receiving and shipping equipment.
• Coordinate technical tasks with internal groups and manage requests to resolution.
• Install cabling and organize per standards, including labeling.
• Troubleshoot and diagnose enterprise level hardware.
• Perform component replacements in server, storage, and network devices.
• Commission and decommission hardware as needed.
• Install cross connects and collaborate with Telco carriers.
• Install and troubleshoot patch cables (CAT5E/CAT6).
• Maintain data center infrastructure materials and power distribution units.
• Work in a ticketing system with clear communication.
• Participate in incident calls and communicate with stakeholders.

Skills

Data center ops

Troubleshooting hardware

Networking basics

Customer communication

Asset management

Education

High School Diploma

3-5 years data center experience

CompTIA A+

CompTIA Network+

BICSI Installer 1 (preferred)

Tools

Patch panels

Ticketing systems

Job description

NTT Global Data Centers seeks a Data Center IT Infrastructure Technician to support client requests within their space. You will troubleshoot hardware, manage assets, and coordinate with internal teams to resolve issues in a high-availability data center environment.

duties include rack/install, cabling, PDU maintenance, and participation in desktop support tasks as needed. This role requires on-site work with a focus on reliability and rapid incident response.