Data & Systems Support Specialist (Hybrid/Remote)

Carisk Partners, Inc.; Miami (FL); Hybride; USD 55 000 - 60 000; Plein temps

Résumé du poste

Carisk Partners is seeking a Data & Systems Support Analyst to provide technical assistance and training for systems linked to the Department of Children and Families line of business. The role supports QA for software updates and uses a ticketing system for issue tracking.

The ideal candidate has knowledge of DCF PAM 155-2 data requirements, a solid understanding of the software development cycle, and strong communication skills.

Qualifications

• High School Diploma or BS degree required.
• Undergraduate degree in Computer Science, Application Development or Business Technology.
• Knowledge of DCF PAM 155-2 data requirements.
• Understanding of the software development cycle.
• Desire to learn while being mentored by senior leadership.
• Ability to think quickly and adjust based on business needs.
• Experience with Windows, MS Office, IT Ticketing Systems.
• Basic knowledge of SQL.

Responsabilités

• Test code and applications to ensure proper functionality.
• Assist senior management in design/architectural decisions.
• Participate in meetings as requested.
• Track user issues and ensure resolution.
• Work on special projects for IT Management.
• Assist in monthly data submissions to DCF.
• Provide data reconciliation support.
• Test new features and updates in Carisk’s systems.
• Generate and distribute monthly client/provider reports.
• Manage user accounts and provide training.

Connaissances

Windows OS

MS Office

IT ticketing systems

SQL basics

Communication skills

Time management

Formation

High School Diploma or BS degree

Undergraduate degree in Computer Science / Application Development / Business Technology

Description du poste

Carisk Partners is seeking a Data & Systems Support Analyst to provide technical assistance and training for systems linked to the Department of Children and Families line of business. The role supports QA for software updates and uses a ticketing system for issue tracking.

The ideal candidate has knowledge of DCF PAM 155-2 data requirements, a solid understanding of the software development cycle, and strong communication skills.