Hybrid Customer Relations Analyst

California Department of Social Services; Sacramento (CA); Hybrid; USD 67,000 - 84,000; Full time

Job summary

California Department of Social Services in Sacramento is seeking a Customer Relations Analyst to handle background check requirements for CCLD facilities and registries. You will research, analyze, and resolve complex issues, providing timely information to applicants and partner agencies.

The role requires strong written and oral communication skills and the ability to work in a hybrid environment with cross-functional teams within the CPMB.

Qualifications

• Knowledge of CCLD licensing laws, regulations and procedures.
• Familiarity with Licensing Information System (LIS) and background check case management systems.
• Ability to use Microsoft Word, Excel and other common software programs.

Responsibilities

• Respond to applicants, agencies, engaged partners and business partners regarding background check requirements for association with a CCLD facility or registry.
• Research, analyze and investigate complex issues and provide accurate, timely information for problem resolution.
• Maintain high accuracy, adapt to changing priorities and meet deadlines in a collaborative environment.

Job description

California Department of Social Services in Sacramento is seeking a Customer Relations Analyst to handle background check requirements for CCLD facilities and registries. You will research, analyze, and resolve complex issues, providing timely information to applicants and partner agencies.

The role requires strong written and oral communication skills and the ability to work in a hybrid environment with cross-functional teams within the CPMB.