SACWIS Help Desk & Tech Support Specialist

Padmore Global Connections LLC; Indianapolis (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Padmore Global Connections LLC is seeking a software support specialist to assist with the Statewide Automated Child Welfare Information System (SACWIS) and related AFCARS/NCANDS data entry requirements. You will listen, analyze, and resolve software issues through research and collaboration with child welfare and system development personnel.

Responsibilities include documenting business needs, supporting security tasks, and providing user assistance via phone, email, and Teams.

Qualifications

• Exhibit proficient listening abilities during daily communication with Child Welfare and system development personnel to resolve software issues.
• Write clearly and succinctly tailored information for diverse audiences.
• Maintain, organize and track documentation related to software systems.

Responsibilities

• Exhibit proficient listening abilities while engaging in daily communication with Child Welfare and system development personnel to resolve software related issues.
• Maintain, organize and track documentation related to software systems effectively.
• Provide comprehensive support for the SACWIS and offer precise guidance to users for accurate data entry.
• Understand and support child welfare policies, procedures and practices to assist users in documenting IV-FC, AFCARS and NCANDS requirements.
• Manage software security tasks including creation and maintenance of user profiles, IDs and passwords with appropriate security measures.
• Deliver software support to internal and external clients via telephone, email and Microsoft Teams.
• Prioritize and plan work activities, analyze and troubleshoot customer inquiries regarding software applications and communicate with technical and non-technical stakeholders.
• Adhere to the complete software development lifecycle, including documentation of business needs analysis, system analysis, functional and technical design, development, testing and production support.

Job description

Padmore Global Connections LLC is seeking a software support specialist to assist with the Statewide Automated Child Welfare Information System (SACWIS) and related AFCARS/NCANDS data entry requirements. You will listen, analyze, and resolve software issues through research and collaboration with child welfare and system development personnel.

Responsibilities include documenting business needs, supporting security tasks, and providing user assistance via phone, email, and Teams.