Program Specialist III

Mississippi Department of Human Services; Mississippi; On-site; USD 55,000 - 75,000; Full time

Job summary

The Mississippi Department of Human Services (MDHS) seeks a Program Specialist III to lead and coordinate state-wide human services initiatives in-state. You will monitor program activities, analyze performance metrics, ensure policy compliance, and prepare concise summaries for stakeholders.

The role emphasizes training staff, responding to inquiries, and partnering with internal teams and external agencies to improve service delivery.

Qualifications

• Experience coordinating projects and monitoring program outcomes.
• Analytical skills for data review and evidence-based recommendations.
• Clear written and verbal communication abilities.
• Ability to develop training materials and facilitate sessions.
• Strong customer service and stakeholder engagement.
• Knowledge of human services programs and public sector environments.
• Proficiency with office software and data systems.
• Strong organizational skills and ability to work independently and collaboratively.

Responsibilities

• Oversee and coordinate human services programs.
• Monitor program activities and track performance metrics.
• Ensure compliance with agency policies and state regulations.
• Analyze data and reports to identify trends and improvements.
• Prepare written summaries and documentation.
• Provide training and guidance to staff and partners.
• Respond to inquiries from participants and stakeholders.
• Collaborate with internal teams and external agencies to support implementation.

Skills

Program management

Analytical skills

Communication skills

Training skills

Customer service

Organizational skills

Independent work

Collaboration

Public sector experience

Education

Bachelor’s degree in social sciences, public administration, human services, or a related field, or equivalent relevant experience

Job description

Company Description

The Mississippi Department of Human Services (MDHS) is dedicated to providing practical support that helps individuals and families across the state build a more secure future. The agency focuses on delivering essential services and resources to Mississippians of all ages, with an emphasis on improving quality of life and promoting self-sufficiency. MDHS collaborates with community partners and other government entities to expand access to assistance programs and supportive services. Team members at MDHS contribute to meaningful work that creates lasting hope and long-term positive outcomes for the communities they serve.

Role Description

The Program Specialist III is a full-time, on-site role based in Mississippi, United States. This position is responsible for overseeing and coordinating human services programs, including monitoring program activities, tracking performance metrics, and ensuring compliance with agency policies and state regulations. The role involves analyzing data and reports to identify trends, recommending improvements, and preparing written summaries and documentation. The Program Specialist III will provide training and guidance to staff and partners, respond to inquiries from program participants and stakeholders, and deliver high-quality customer service. The specialist will collaborate with internal teams and external agencies to support program implementation, resolve issues, and enhance service delivery.

Qualifications

• Candidates should possess strong program management skills, including experience coordinating projects, implementing policies, and monitoring program outcomes.


• Candidates should possess analytical skills for data review, problem-solving, and making evidence-based recommendations to improve program effectiveness.


• Candidates should possess effective communication skills, including clear written and verbal communication and the ability to convey complex information to diverse audiences.


• Candidates should possess training skills, such as developing materials, facilitating sessions, and supporting staff and partner capacity-building.


• Candidates should possess customer service skills, including responsiveness, empathy, and professionalism when working with clients, colleagues, and stakeholders.


• Additional beneficial qualifications include knowledge of human services programs, experience in public sector or nonprofit environments, proficiency with office software and data systems, strong organizational skills, and the ability to work both independently and collaboratively.


• A bachelor’s degree in social sciences, public administration, human services, or a related field, or equivalent relevant experience, is preferred.