Data Request & Insights Liaison

Capital District Physicians’ Health Plan, Inc.; City of Rochester (NY); Hybrid; USD 65,000 - 118,000; Full time

Job summary

Capital District Physicians’ Health Plan, Inc. seeks a Data Request Support Consultant to manage client data and analytic requests, aligning expectations and ensuring accurate specifications.

The role collaborates with provider and vendor relationships and serves as a subject matter expert for data requests. You will track updates in real time, communicate with stakeholders, gather requirements, and provide regular progress metrics to clients and leadership.

Qualifications

• Three (3) years of relevant professional experience.
• Healthcare insurance industry experience preferred.
• Bachelor's degree in related field required. In lieu of a degree, six (6) years of experience required.
• Demonstrated successes with project management and adherence to deadlines, and process management.
• Knowledge of technology and technical tools preferred to help with processes associated to this role.
• Ability to collaborate with clients but also work independently on detailed and complex projects.
• Advanced knowledge with MS Office Suite.
• Intermediate organizational, communication and process documentation skills.

Responsibilities

• Develops and maintains efficient processes for managing requests, tracking progress, and communicating status updates to stakeholders.
• Analyzes, organizes, and delivers data insights using effective reporting tools and communication methods that support client understanding and decision-making.
• Partners with stakeholders to gather requirements, clarify expectations, and assess business needs to ensure alignment on project objectives and deliverables.
• Serves as the primary liaison between the reporting organization and clients, providing regular updates on project progress, key metrics, and backlog status to clients and leadership.
• Assists in determining any needed details or specifications related to a data request and analyses to aid in its’ clarity and completion.
• Assists in any escalated requests to help expedite the completion with key parties and will be a key player involved in the process.
• Responsible for detailed content in discussions, meetings, emails related to requests with both reporting organization and clients.
• Provides updates and key metrics related to request completion turnaround times and will work with leadership in reporting organization to discuss efficiencies and areas of improvement when needed.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading with the Lifetime Way values and beliefs.
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.

Skills

Project management

Process management

MS Office Suite

Communication

Education

Bachelor's degree in related field

Tools

MS Office Suite

Reporting tools

Job description

Capital District Physicians’ Health Plan, Inc. seeks a Data Request Support Consultant to manage client data and analytic requests, aligning expectations and ensuring accurate specifications.

The role collaborates with provider and vendor relationships and serves as a subject matter expert for data requests. You will track updates in real time, communicate with stakeholders, gather requirements, and provide regular progress metrics to clients and leadership.