Data Protection Investigations Analyst

Humana; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

Humana is seeking a Data Protection Security Investigations Analyst 2 to collaborate with EIP and Humana teams in identifying high-risk insider activity and implementing controls to mitigate data loss or malicious activity. The role supports enterprise Data Protection Operations through level two alert triage, evidence review, and stakeholder coordination.

The analyst works with Enterprise Information Protection, Legal, Privacy, Compliance, HR, and business teams to strengthen investigations,

Qualifications

• Bachelor's degree in Computer Science, Information Security, Cybersecurity, Information Technology, or a related field, or equivalent practical experience.
• Two or more years of relevant technical experience, including at least one year in Data Security, Cyber Data Protection, DLP, security operations, insider risk, incident response support, or a related field.
• Experience triaging security alerts, reviewing logs, collecting evidence, documenting findings, and supporting investigations or incident response.
• Working knowledge of DLP, data classification, information protection, security monitoring, data handling, and common exposure scenarios.

Responsibilities

• Triage security alerts and assess evidence to support investigations.
• Review logs and collect evidence for data protection incidents.
• Coordinate with Enterprise Information Protection, Legal, Privacy, Compliance, HR, and business teams.
• Document case notes and maintain consistent, evidence-based decisions.
• Explain data protection controls to technical and non-technical stakeholders.

Education

Bachelor's degree in Computer Science, Information Security, Cybersecurity, Information Technology, or a related field, or equivalent practical experience

Job description

Become a part of our caring community

The Data Protection Security Investigations Analyst 2 works with EIP stakeholders and Humana's teams to identify high risk insider activity and ensure appropriate controls are in place to mitigate potential data loss or malicious activity. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

The Data Protection Investigations Analyst (P2) supports enterprise Data Protection Operations through level two alert triage, investigation support, evidence review, and stakeholder coordination. The analyst evaluates alerts, logs, user activity, system indicators, and related evidence to identify potential data exposure, unauthorized movement, policy violations, and insider risk.

The analyst partners with Enterprise Information Protection, Humana Resources, Legal, Privacy, Compliance, and business teams on investigations, security reviews, control questions, and evidence requests. The role strengthens Data Protection Operations through accurate case documentation, disciplined queue management, evidence organization, process improvement, and consistent execution.

A key focus is providing enterprise-aligned support to subsidiaries and affiliated businesses while maintaining consistent investigation, evidence-handling, documentation, escalation, privacy, and compliance standards.

Use your skills to make an impact

DLP Alert Analysis and Data Protection Operations

Analyze DLP alerts and controls across email, endpoint, web, cloud/CASB, collaboration, and data classification platforms to validate policy behavior, assess business context, and recommend actions.

Explain DLP, data classification, and information protection controls to technical and non-technical stakeholders.

Serve as a centralized point of intake for Data Protection inquiries, control questions, investigation requests, exceptions, and incident or problem tickets; triage and coordinate each request through resolution or appropriate escalation.

Insider Risk and Data Exposure Support

Investigate indicators such as unusual data access, bulk downloads, unauthorized sharing, unapproved storage, or attempts to bypass controls.

Assess events using user activity, data sensitivity, destination, control action, business context, and historical patterns.

Coordinate additional review or escalation within Threat Management & Response, Legal, Privacy, Compliance, Human Resources, and business stakeholders.

Maintain objective, evidence-based documentation that supports consistent, defensible decisions.

Incident Coordination, Escalation, and Stakeholder Support

Coordinate response and escalation when an investigation identifies elevated risk, a potential incident, or the need for specialized review.

Partner with Threat Management & Response, Legal, Privacy, Compliance, Human Resources, and business teams to resolve investigations and reduce data-loss risk.

Respond to inquiries about DLP alerts, data classification, control behavior, approved exception handling, security reviews, and operational processes.

Communicate findings, limitations, and recommended next steps clearly to technical and business audiences.

Documentation, Metrics, and Continuous Improvement

Maintain accurate case notes, investigation summaries, standard operating procedures, runbooks, knowledge articles, and triage materials.

Compile operational data on alert and investigation volume, service-level performance, queue aging, case quality, exception reviews, subsidiary support, compliance evidence, and control effectiveness.

Identify recurring control issues and opportunities to improve triage consistency, service-level performance, evidence handling, automation, and repeatable workflows across enterprise operations.

Meet established service levels, maintain complete and accurate case records, reduce avoidable queue aging, and escalat blockers or emerging risk promptly.

Required Qualifications

• Bachelor's degree in Computer Science, Information Security, Cybersecurity, Information Technology, or a related field, or equivalent practical experience.
• Two or more years of relevant technical experience, including at least one year in Data Security, Cyber Data Protection, DLP, security operations, insider risk, incident response support, or a related field.
• Experience triaging security alerts, reviewing logs, collecting evidence, documenting findings, and supporting investigations or incident response.
• Working knowledge of DLP, data classification, information protection, security monitoring, data handling, and common exposure scenarios.
• Experience supporting centralized inta