Data Processing Support & Training Technician II

Hawaiʻi State Department of Education; Honokaa (HI); On-site; USD 44,000 - 47,000; Full time

Job summary

Hawaiʻi State Department of Education is seeking a Data Processing User Support Technician I/II. The role involves training and assisting users on departmental information systems, troubleshooting hardware and software issues, and maintaining ongoing user support across multiple applications.

The position requires a high school diploma and relevant experience in data processing, with opportunities for advancement to Technician II at SR-15 salary levels.

Qualifications

• Basic Education Requirement: Graduation from high school with knowledge of English grammar, spelling and punctuation.
• Experience Requirements: General and Specialized Experience related to data processing and user support.
• Specialized Experience includes providing assistance to users and resolving hardware/software problems.

Responsibilities

• Provides training and assistance to users on system equipment and applications.
• Troubleshoots hardware and software problems including operating systems and Office applications.
• Maintains contact with users to monitor training effectiveness and answer questions.

Skills

Training delivery

User support

Troubleshooting

Hardware/software support

Education

High school diploma

Tools

Microsoft Office

VPN

eSIS

Job description

Hawaiʻi State Department of Education is seeking a Data Processing User Support Technician I/II. The role involves training and assisting users on departmental information systems, troubleshooting hardware and software issues, and maintaining ongoing user support across multiple applications.

The position requires a high school diploma and relevant experience in data processing, with opportunities for advancement to Technician II at SR-15 salary levels.