Data & PO Coordinator | Customer Care & Training

American Carpet South; Paterson (NJ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with Employer match

Vacation (Planned Time Off)

HSA

Job summary

American Carpet South is seeking a Data Processing Specialist to verify Purchase Order accuracy, support scheduling, and help expedite payments. The role includes training employees in ACS programs and procedures to uphold service quality.

You will handle PO verification with customers, review orders for accuracy, flag discrepancies to supervisors, and occasionally call customers to coordinate upcoming installations. Strong call center experience and detail orientation are essential.

Qualifications

• Experience in a call center environment with a focus on resolving customer needs.
• Strong attention to detail and accuracy in data handling.
• Ability to adapt to changing processes and support multiple tasks.

Responsibilities

• Verify purchased items with customers to ensure correct products.
• Review purchase orders and verify information matches communications.
• Highlight discrepancies and bring them up to supervisors for review.
• Occasionally call customers to schedule and provide information about upcoming installations.

Skills

Call center experience

Customer service

Attention to detail

Problem solving

Teamwork

Communication skills

Job description

American Carpet South is seeking a Data Processing Specialist to verify Purchase Order accuracy, support scheduling, and help expedite payments. The role includes training employees in ACS programs and procedures to uphold service quality.

You will handle PO verification with customers, review orders for accuracy, flag discrepancies to supervisors, and occasionally call customers to coordinate upcoming installations. Strong call center experience and detail orientation are essential.