Data Entry Specialist

American Carpet South; Paterson (NJ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with Employer match

Vacation (Planned Time Off)

HSA

Job summary

American Carpet South is seeking a Data Processing Specialist to verify Purchase Order accuracy, support scheduling, and help expedite payments. The role includes training employees in ACS programs and procedures to uphold service quality.

You will handle PO verification with customers, review orders for accuracy, flag discrepancies to supervisors, and occasionally call customers to coordinate upcoming installations. Strong call center experience and detail orientation are essential.

Qualifications

• Experience in a call center environment with a focus on resolving customer needs.
• Strong attention to detail and accuracy in data handling.
• Ability to adapt to changing processes and support multiple tasks.

Responsibilities

• Verify purchased items with customers to ensure correct products.
• Review purchase orders and verify information matches communications.
• Highlight discrepancies and bring them up to supervisors for review.
• Occasionally call customers to schedule and provide information about upcoming installations.

Skills

Call center experience

Customer service

Attention to detail

Problem solving

Teamwork

Communication skills

Job description

The primary role of the Data Processing Specialist is to verify Purchase Order accuracy to allow for informed scheduling and successful installations as well as supporting the financial health of ACS by expediting all forms of payments to ACS. This role will also be responsible for the continuous training of ACS employees in all ACS and THD programs, policies, and procedures.

About You
(Who we're looking for)

• You have worked in a Call Center environment and loved it. You find joy in speaking with customers over the phone and are eager to find them the resolution needed. Your attention to detail is something you take pride in your work.
• Rolling up your sleeves and getting into the nitty gritty is your thing and are always looking for the next task to accomplish.

Essential Functions
(What you would be in charge of)

• You will verify purchased items with the customer to ensure they receive the correct product.
• You will review purchase orders and verify the information is accurate to what has been communicated.
• You will highlight discrepancies and bring them up supervisors for immediate review.
• You will occasionally make phone calls to our customers to schedule and/or provide more information of their upcoming installation.

Qualifications
(Your experience may be similar to)

• You value customer service and understand what it means to SAY YES to the customer
• You are not afraid of challenges and adapt to changes in processes.
• You know how to use a computer and can navigate various systems with ease (we created our system, so it is EASY to learn)
• Problem solving is something you call yourself a pro at
• Your would call your "attention to detail" an expert level

Requirements
(What we need you to rock in)

• You understand and know what it means when people say "Teamwork makes the dream work". Working overtime and/or weekends does not worry you.
• You are organized and like everyone to keep things as such

Benefits

• Medical, Dental, Vision
• Vacation (Planned Time Off)
• Sick/Personal (Unplanned Time Off)
• Flexible Spending Accounts
• Health Savings Account (HSA)
• Commuter Accounts
• 401k with Employer match
• Voluntary Short Term Disability
• Company Paid Life Insurance andADD
• Employee Assistance Program (EAP)