Data-Driven Workforce Forecasting Leader

Uline; Milwaukee (WI); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Bonus programs

Paid holidays

Tuition assistance

PTO

Job summary

Uline is seeking a Workforce Forecasting Manager for its Customer Service organization. You will build data-driven forecasts and lead a high-performance WFM team, aligning staffing with customer demand across North America.

You will partner with CS leaders and cross-functional teams, monitor forecast performance, and drive improvements in forecasting processes and tools to support strategic goals.

Qualifications

• Bachelor’s degree.
• 2+ years in a workforce management leadership role.
• 3+ years of workforce forecasting and software experience, including demand planning and trend analysis.
• Advanced Excel skills, including complex formulas and data analysis.
• Excellent organizational and communication skills.

Responsibilities

• Build data-driven workforce forecasts that help Customer Service teams stay ahead of customer demand across North America.
• Lead and develop the WFM Forecasting team, building a culture of collaboration, high performance and continuous improvement.
• Partner with Customer Service leaders and cross-functional teams to align staffing strategies with customer demand and business trends.
• Monitor forecast performance and refine planning approaches to improve accuracy and support operational goals.
• Identify opportunities to enhance forecasting processes, tools and reporting, presenting recommendations that drive business decisions.

Skills

Leadership in WFM

Forecasting experience

Advanced Excel

Communication

Organizational skills

Education

Bachelor's degree

Tools

Forecasting software

Job description

Uline is seeking a Workforce Forecasting Manager for its Customer Service organization. You will build data-driven forecasts and lead a high-performance WFM team, aligning staffing with customer demand across North America.

You will partner with CS leaders and cross-functional teams, monitor forecast performance, and drive improvements in forecasting processes and tools to support strategic goals.