Senior Workforce Forecasting Manager – Data-Driven CS Growth

Ninesmw; Illinois; On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% match

Bonus programs

Paid holidays and PTO

Tuition Assistance Program

Employee Perks Café

On-site fitness center

Job summary

Uline is seeking a Workforce Forecasting Manager at the Kenosha, WI location. You will lead data-driven forecasting strategies to keep customer service teams prepared for North American demand and growth. The role emphasizes collaboration with cross-functional partners and the continuous improvement of forecasting processes.

Ideal candidates bring a strong background in workforce forecasting, leadership, and advanced Excel skills to drive accurate staffing decisions aligned with business trends.

Qualifications

• Bachelor’s degree.
• 2+ years in a workforce management leadership role.
• 3+ years of workforce forecasting and software experience, including demand planning and trend analysis.
• Advanced Excel skills, including complex formulas and data analysis.
• Excellent organizational and communication skills.

Responsibilities

• Build data-driven workforce forecasts that help Customer Service teams stay ahead of customer demand across North America.
• Lead and develop the WFM Forecasting team, building a culture of collaboration, high performance and continuous improvement.
• Partner with Customer Service leaders and cross-functional teams to align staffing strategies with customer demand and business trends.
• Monitor forecast performance and refine planning approaches to improve accuracy and support operational goals.
• Identify opportunities to enhance forecasting processes, tools and reporting, presenting recommendations that drive business decisions.

Skills

Advanced Excel

Leadership

Communication

Education

Bachelor’s degree

Tools

Forecasting software

Job description

Uline is seeking a Workforce Forecasting Manager at the Kenosha, WI location. You will lead data-driven forecasting strategies to keep customer service teams prepared for North American demand and growth. The role emphasizes collaboration with cross-functional partners and the continuous improvement of forecasting processes.

Ideal candidates bring a strong background in workforce forecasting, leadership, and advanced Excel skills to drive accurate staffing decisions aligned with business trends.