Workforce Forecasting Manager

Uline; Milwaukee (WI); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Bonus programs

Paid holidays

Tuition assistance

PTO

Job summary

Uline is seeking a Workforce Forecasting Manager for its Customer Service organization. You will build data-driven forecasts and lead a high-performance WFM team, aligning staffing with customer demand across North America.

You will partner with CS leaders and cross-functional teams, monitor forecast performance, and drive improvements in forecasting processes and tools to support strategic goals.

Qualifications

• Bachelor’s degree.
• 2+ years in a workforce management leadership role.
• 3+ years of workforce forecasting and software experience, including demand planning and trend analysis.
• Advanced Excel skills, including complex formulas and data analysis.
• Excellent organizational and communication skills.

Responsibilities

• Build data-driven workforce forecasts that help Customer Service teams stay ahead of customer demand across North America.
• Lead and develop the WFM Forecasting team, building a culture of collaboration, high performance and continuous improvement.
• Partner with Customer Service leaders and cross-functional teams to align staffing strategies with customer demand and business trends.
• Monitor forecast performance and refine planning approaches to improve accuracy and support operational goals.
• Identify opportunities to enhance forecasting processes, tools and reporting, presenting recommendations that drive business decisions.

Skills

Leadership in WFM

Forecasting experience

Advanced Excel

Communication

Organizational skills

Education

Bachelor's degree

Tools

Forecasting software

Job description

12355 Uline Way, Kenosha, WI 53144

Customer Service is the heartbeat of Uline. As Workforce Forecasting Manager, you'll lead the workforce forecasting strategy that keeps our teams ready to deliver legendary customer experiences across North America. Use data, trends and business insights to improve workforce planning and support the continued growth of a stable, industry-leading company.

Position Responsibilities

• Build data-driven workforce forecasts that help Customer Service teams stay ahead of customer demand across North America.
• Lead and develop the WFM Forecasting team, building a culture of collaboration, high performance and continuous improvement.
• Partner with Customer Service leaders and cross-functional teams to align staffing strategies with customer demand and business trends.
• Monitor forecast performance and refine planning approaches to improve accuracy and support operational goals.
• Identify opportunities to enhance forecasting processes, tools and reporting, presenting recommendations that drive business decisions.

Minimum Requirements

• Bachelor’s degree.
• 2+ years in a workforce management leadership role.
• 3+ years of workforce forecasting and software experience, including demand planning and trend analysis.
• Advanced Excel skills, including complex formulas and data analysis.
• Excellent organizational and communication skills.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best‑in‑class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug‑free workplace. All new hires must complete a pre‑employment hair follicle drug screening. All positions are on‑site.

EEO/AA Employer/Vet/Disabled

Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!