Lead, Data-Driven Workforce Forecasting

Uline; Kenosha, Northern (WI, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance and 401(k) with 6%

Bonuses programs

Paid holidays and generous PTO

Tuition Assistance

On-site cafe and fitness center

Modern facilities

Job summary

Uline in Kenosha, WI is seeking a Workforce Forecasting Manager to lead the forecasting strategy for North America, ensuring staffing aligns with demand and business trends. The role focuses on data-driven planning and continuous improvement across Customer Service.

The position drives forecast accuracy, partners with cross-functional leaders, and leverages advanced Excel to analyze trends and deliver actionable insights. On-site work at the Kenosha location is expected.

Qualifications

• 2+ years in a workforce management leadership role.
• 3+ years of workforce forecasting and software experience, including demand planning and trend analysis.
• Advanced Excel skills, including complex formulas and data analysis.
• Excellent organizational and communication skills.

Responsibilities

• Build data-driven workforce forecasts that help Customer Service teams stay ahead of customer demand across North America.
• Lead and develop the WFM Forecasting team, building a culture of collaboration, high performance and continuous improvement.
• Partner with Customer Service leaders and cross-functional teams to align staffing strategies with customer demand and business trends.
• Monitor forecast performance and refine planning approaches to improve accuracy and support operational goals.
• Identify opportunities to enhance forecasting processes, tools and reporting, presenting recommendations that drive business decisions.

Skills

Leadership

Data analysis

Advanced Excel

Communication skills

Organizational skills

Education

Bachelor's degree

Job description

Uline in Kenosha, WI is seeking a Workforce Forecasting Manager to lead the forecasting strategy for North America, ensuring staffing aligns with demand and business trends. The role focuses on data-driven planning and continuous improvement across Customer Service.

The position drives forecast accuracy, partners with cross-functional leaders, and leverages advanced Excel to analyze trends and deliver actionable insights. On-site work at the Kenosha location is expected.