Workforce Forecaster – Customer Service Analytics

Uline; Kenosha (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental & vision coverage

401(k) with 6% match starting day one

Bonus programs

Paid holidays & PTO

Tuition assistance

On-site cafe

On-site fitness center

Modern facilities

Job summary

Uline is seeking a Workforce Management Forecaster at its Kenosha, WI location to develop forecasts for 1000+ Customer Service employees and guide staffing aligned to demand across North America. You’ll apply data-driven analysis to drive accuracy and operational goals, collaborating with leadership to share trends and outcomes.

Ideal candidates bring forecasting experience, Excel expertise, and strong analytical skills to optimize workforce planning and scheduling processes in a high-volume

Qualifications

• 2+ years of forecasting experience for large teams.
• 3+ years of Excel experience with complex formulas.
• Detail-oriented with strong analytical and time-management skills.

Responsibilities

• Develop and maintain forecasts for 1000+ Customer Service employees, ensuring staffing meets demand.
• Analyze customer demand, order volume and sales trends using weighted averages, indexing, seasonality and trend analysis to guide staffing plans.
• Monitor forecast performance and refine planning approaches to improve accuracy and support operational goals.
• Conduct root cause analyses to identify workforce management forecasting and scheduling process improvements.
• Communicate data trends and expected outcomes to leadership, including senior management.

Skills

Forecasting

Data analysis

Excel

Time management

Education

Bachelor's degree preferred

Tools

Workforce management software

Job description

Uline is seeking a Workforce Management Forecaster at its Kenosha, WI location to develop forecasts for 1000+ Customer Service employees and guide staffing aligned to demand across North America. You’ll apply data-driven analysis to drive accuracy and operational goals, collaborating with leadership to share trends and outcomes.

Ideal candidates bring forecasting experience, Excel expertise, and strong analytical skills to optimize workforce planning and scheduling processes in a high-volume