Data-Driven Retention & Student Success Lead

La Roche; Pittsburgh (Allegheny County); Hybrid; USD 42,000 - 64,000; Full time

Job summary

La Roche University seeks a dedicated Retention Specialist to support early-alert workflows using Navigate360 and related data sources, coordinating timely outreach to students at risk academically, financially, administratively, or personally.

The role collaborates with the SRAB, COACH team, and multiple campus offices to track cases through resolution, contribute to annual retention reports, and help implement Title III initiatives.

Qualifications

• Two+ years in student retention or related higher-ed role.
• Experience with early-alert systems and data-informed interventions.
• Experience maintaining student records and coordinating case management across departments.
• Strong data literacy and ability to turn data into recommendations for faculty/administrators.
• Excellent written and verbal communication; Microsoft Office proficiency.

Responsibilities

• Identify at-risk students using Navigate360 and coordinate outreach.
• Manage concern-management workflows from identification through resolution.
• Coordinate timely outreach and connect students to the appropriate office or resource.
• Maintain shared case-management records across departments.
• Track progress and report on Title III performance measures.
• Support SRAB activities and campus partnerships.
• Assist in data collection for retention reports and compliance.

Skills

Data literacy

Written communication

Verbal communication

Organization

Confidential handling (FERPA)

Collaboration across units

Diversity & cultural humility

Education

Master’s degree in higher ed / counseling / student affairs / education

Tools

Navigate360

EAB

Starfish

Jenzabar

Job description

La Roche University seeks a dedicated Retention Specialist to support early-alert workflows using Navigate360 and related data sources, coordinating timely outreach to students at risk academically, financially, administratively, or personally.

The role collaborates with the SRAB, COACH team, and multiple campus offices to track cases through resolution, contribute to annual retention reports, and help implement Title III initiatives.