Data-Driven Operations Leader

Amazon; Concord (NC); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon in Concord, NC is seeking an Operations Manager to lead and develop a team of salaried and hourly staff across First Mile, Middle Mile, and Last Mile responsibilities. You will drive safety, quality, attendance, and performance while delivering on-time customer orders through data-driven decisions and cross-functional collaboration.

You will mentor and motivate your team, manage large-scale projects with site and regional impact, and partner with Safety, Engineering, Loss Prevention, and

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather
• Continuously climb and descend stairs

Job description

Amazon in Concord, NC is seeking an Operations Manager to lead and develop a team of salaried and hourly staff across First Mile, Middle Mile, and Last Mile responsibilities. You will drive safety, quality, attendance, and performance while delivering on-time customer orders through data-driven decisions and cross-functional collaboration.

You will mentor and motivate your team, manage large-scale projects with site and regional impact, and partner with Safety, Engineering, Loss Prevention, and