Data-Driven Operations Manager — Lead Teams & Deliver Results

Amazon; Arlington Heights (IL); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in Arlington Heights, IL is seeking an Operations Manager to lead and develop a mixed team of salaried and hourly staff. You will drive safety, quality, attendance and performance, providing your team with the tools they need to succeed and improve productivity through data‑driven decisions.

You will coordinate with Safety, Engineering, Loss Prevention and HR to meet business objectives, manage workflows across First/Middle/Last Mile, and handle physical tasks including lifting up to 49

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Education

Bachelor's degree or equivalent

2+ years Amazon (blue badge/FTE) experience

Job description

Amazon in Arlington Heights, IL is seeking an Operations Manager to lead and develop a mixed team of salaried and hourly staff. You will drive safety, quality, attendance and performance, providing your team with the tools they need to succeed and improve productivity through data‑driven decisions.

You will coordinate with Safety, Engineering, Loss Prevention and HR to meet business objectives, manage workflows across First/Middle/Last Mile, and handle physical tasks including lifting up to 49