Operations Manager - Lead Teams, Boost Delivery Efficiency

Amazon; Joliet (IL); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon.com Services LLC in Joliet, IL is seeking an Operations Manager to lead and develop a team of salaried and hourly colleagues, focusing on safety, quality, attendance, and performance. You will guide productivity improvements via data-driven decisions and collaborate with Safety, Engineering, Loss Prevention, QA and HR to meet business objectives.

You will support the team during shifts, engage in data-informed planning, and ensure orders are delivered on time to the right location, all

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

Skills

Employee management

Performance management

Flexible scheduling

Education

Bachelor's degree or equivalent

2+ years Amazon experience

Job description

Amazon.com Services LLC in Joliet, IL is seeking an Operations Manager to lead and develop a team of salaried and hourly colleagues, focusing on safety, quality, attendance, and performance. You will guide productivity improvements via data-driven decisions and collaborate with Safety, Engineering, Loss Prevention, QA and HR to meet business objectives.

You will support the team during shifts, engage in data-informed planning, and ensure orders are delivered on time to the right location, all