Operations Manager – Last Mile, Data-Driven Leader

Amazon; Phoenix (AZ); On-site; USD 91,000 - 136,500; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Phoenix, AZ, is seeking an Operations Manager to lead a mixed team of salaried and hourly staff and ensure on-time customer deliveries. You will drive safety, quality, attendance, and performance while empowering your team with the tools needed for success.

You'll manage large projects, apply data-driven decisions, and collaborate with Safety, Loss Prevention, and HR to meet business objectives.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Flexibility to work weekends, nights, and holidays.

Responsibilities

• Support, mentor, and motivate your team
• Lead large-scope projects with site and regional impact
• Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives

Skills

Team leadership

Performance management

Data-driven decisions

Safety & quality focus

Education

Bachelor's degree or equivalent

2+ years Amazon experience

Job description

Amazon.com Services LLC in Phoenix, AZ, is seeking an Operations Manager to lead a mixed team of salaried and hourly staff and ensure on-time customer deliveries. You will drive safety, quality, attendance, and performance while empowering your team with the tools needed for success.

You'll manage large projects, apply data-driven decisions, and collaborate with Safety, Loss Prevention, and HR to meet business objectives.