Data-Driven Membership Experience & Retention Manager

IFMA; Houston (TX); A distancia; USD 65.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) matching

Life & disability insurance

FSA/HSA options

Paid time off

Remote work options

Flexible work schedules

Descripción de la vacante

IFMA is seeking a Membership Experience & Retention Manager to lead retention, engagement and member experience initiatives for its global community of more than 26,000 members. You’ll use membership data and feedback to identify trends, uncover opportunities and improve the member journey while leading the Member Services team.

This role may be based anywhere in the continental United States, involves up to 10% travel, and offers a salary range of $65,000 to $75,000 plus a comprehensive

Formación

• Experience analyzing membership, engagement or program data to identify trends.
• Strong leadership and coaching skills with staff development.
• Excellent communication and relationship-building abilities.
• Ability to manage multiple programs and priorities with attention to detail.
• 5+ years in membership, association management or related field; Bachelor’s degree preferred.
• Proficiency with Microsoft 365 and strong Excel skills.
• Experience using AI tools to support research and content development.
• Experience with CRM or association management systems preferred.
• Knowledge of HubSpot or similar marketing automation preferred.
• Association or nonprofit experience preferred.

Responsabilidades

• Analyze membership, renewal, engagement and member feedback data to identify trends, opportunities and at‑risk member segments.
• Recommend, implement and evaluate retention and member experience initiatives, with focus on first-year, renewing, lapsed and reinstated members.
• Lead the first-year member experience, including onboarding, orientation and engagement touchpoints.
• Manage and develop the Member Services team while identifying opportunities to improve service delivery and the member experience.
• Partner with the Membership Marketing & Communications Manager by providing audience insights, program priorities and performance recommendations that inform member journeys, automated workflows and renewal communications.
• Lead IFMA’s Mentor Match program, including participant recruitment, cohort planning, matching, communications and program evaluation.
• Oversee member engagement programs, including IFMA Engage and Benefit of the Month.
• Gather member feedback through surveys, focus groups and other research activities to better understand member needs and inform retention and engagement efforts.
• Manage IFMA’s Awards of Excellence programs and coordinate assigned vendors and consultants supporting membership initiatives.
• Represent IFMA at conferences, industry events and other member-facing activities.

Conocimientos

Data analysis

Membership analytics

Leadership

Communication

Project management

Educación

Bachelor's degree or equivalent

Herramientas

Microsoft 365

Excel

CRM systems

HubSpot

Survey tools

Descripción del empleo

IFMA is seeking a Membership Experience & Retention Manager to lead retention, engagement and member experience initiatives for its global community of more than 26,000 members. You’ll use membership data and feedback to identify trends, uncover opportunities and improve the member journey while leading the Member Services team.

This role may be based anywhere in the continental United States, involves up to 10% travel, and offers a salary range of $65,000 to $75,000 plus a comprehensive