Data-Driven Customer Support & Insights Analyst

Pratt Industries; Vandalia (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

Pratt Industries in Vandalia, OH is seeking a Customer Support Analyst to turn customer data into actionable insights. The role focuses on data collection, analysis, reporting and presenting findings to stakeholders to improve service levels.

You will input orders, maintain spreadsheets, prepare production paperwork, coordinate shipments and support warehouse operations while ensuring accuracy and timely communication with production teams and customers.

Qualifications

• High school diploma or GED
• Experience in a manufacturing environment preferred
• Computer data-entry experience
• Experience in the corrugated box industry

Responsibilities

• Communicate at a high level to production employees, management and customers
• Maintain and print production orders
• Maintain spreadsheets
• Input data into customer sites such as TMS, TMC
• Coordinate shipments and appointment pickups
• Assist with customer requirements and maintain customer files
• Drive forklift and perform warehouse tasks as needed

Skills

Communication

Computer literacy

Multi-tasking

Forklift operation

Microsoft Office

Education

High school diploma or GED

Tools

Supply Connect

TMS

TMC

Job description

Pratt Industries in Vandalia, OH is seeking a Customer Support Analyst to turn customer data into actionable insights. The role focuses on data collection, analysis, reporting and presenting findings to stakeholders to improve service levels.

You will input orders, maintain spreadsheets, prepare production paperwork, coordinate shipments and support warehouse operations while ensuring accuracy and timely communication with production teams and customers.