Customer Experience Analytics & Services Manager

Socket.dev; West Carrollton (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid vacation

Paid holidays

Parental leave

Job summary

Pratt Industries in the United States is seeking a Services Manager to develop, track, analyze, and communicate measurements of customer service and experience. The role focuses on data-driven insights, reports, and presentations to inform stakeholders about opportunities to improve service and support.

The ideal candidate has manufacturing experience, strong Excel/data-entry skills, and a background in supply chain and corrugated packaging.

Qualifications

• High school diploma or GED required.
• Experience working in a manufacturing environment.
• Computer data-entry experience.
• Experience in Supply Chain.
• Experience in the corrugated box industry.

Responsibilities

• Lead and communicate at a high level to Customer Support Staff, Production employees, Management and Customers.
• Learn how to read production schedules and inventory reports to determine availability of inventory needed, quantity, and priority.
• Maintain accuracy of on-hand inventory.
• Maintain excellent working conditions, a safe work environment, and high morale within the plant.
• Review and ensure that all plant goals regarding in-bounds, out-bounds, on-time deliveries, backlog, and other product quality and performance issues are being met.
• Manage the SCARs within the plant and obtain root causes, corrective actions, credit for non-conforming inventory and dispositions.
• Monitor inventory and warehouse items and provide input to management as to availability of stock.
• Keep DC Operations Manager and Production Manager informed regarding problems or situations that may affect production.
• Must display emotional control in time sensitive situations and multi-task.
• Communicate clearly and effectively.
• Comply with company policies and procedures.
• Experienced in Microsoft Office is required.
• Any additional duties as assigned by management.
• Transfer built orders into Supply Connect program
• Print productions orders
• Maintain spreadsheets
• Print production labels and forms
• Review backlog
• Maintain shipping load folder with slips, labels, draft manifest, PO sheet
• Input data into customer sites such as TMS, TMC
• Coordinate shipments
• Assist with customer requirements
• Maintain customer files.
• Scan and email all BOL to Retail’s Central Receiving Manager

Skills

Leadership

Communication

Data entry

Supply chain

Manufacturing experience

Analytical skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Pratt Industries in the United States is seeking a Services Manager to develop, track, analyze, and communicate measurements of customer service and experience. The role focuses on data-driven insights, reports, and presentations to inform stakeholders about opportunities to improve service and support.

The ideal candidate has manufacturing experience, strong Excel/data-entry skills, and a background in supply chain and corrugated packaging.