Data-Driven Customer Support Analyst

Pratt Industries; Cedar Hill (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Pratt Industries in Cedar Hill, Texas is seeking a Customer Support Analyst to translate customer needs into actionable data and insights. You will input data, maintain spreadsheets, and generate reports to support decision-making across production and sales teams.

The role emphasizes strong communication, accuracy in data entry, and the ability to work in a manufacturing environment while upholding high quality and safety standards.

Qualifications

• High school diploma or GED required.
• Experience working in a manufacturing environment preferred.
• Computer data-entry experience required.
• Experience in the corrugated box industry preferred.
• Excellent communication skills and ability to read/interpret documents; able to write routine reports.

Responsibilities

• Communicate effectively with production, management and customers.
• Perform general office duties: ordering supplies, scanning/faxing, filing, answering phones.
• Maintain a safe work environment and high morale within the plant.
• Input data into systems, maintain spreadsheets, print production orders and run reports.
• Review backlog and maintain customer files; coordinate shipment-related activities.

Skills

Communication

Data entry

Time management

Problem solving

Education

High school diploma or GED

Experience in manufacturing environment

Computer data-entry experience

Experience in corrugated box industry

Tools

Microsoft Office

Job description

Pratt Industries in Cedar Hill, Texas is seeking a Customer Support Analyst to translate customer needs into actionable data and insights. You will input data, maintain spreadsheets, and generate reports to support decision-making across production and sales teams.

The role emphasizes strong communication, accuracy in data entry, and the ability to work in a manufacturing environment while upholding high quality and safety standards.