Operations Leader - Customer Service & Shipping

Pratt Industries, Inc.; Cedar Hill (TX); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Gainsharing bonus after 1 month of all

Insurance benefits within 1 month

401(k) with partial match

401(k)

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Vision insurance

Job summary

Pratt Industries, Inc. is seeking an Operations Manager to oversee Customer Service, Scheduling, and Shipping. The role ensures orders are processed accurately, deliveries are on time, and customer inquiries are addressed promptly.

The position requires leadership across departments, adherence to quality standards, and collaboration with Sales to optimize pricing and workflows. Strong problem-solving and organizational skills are essential.

Qualifications

• Excellent communication and leadership abilities essential for supervising multiple departments.
• Proven ability to manage customer service, scheduling, and shipping workflows.
• Strong understanding of ISO/QS quality standards and regulatory compliance.

Responsibilities

• Supervise Customer Service, Scheduling and Shipping Departments.
• Monitor orders, inventory, and expediting schedules.
• Take and process orders; address customer inquiries and complaints.

Skills

Communication skills

Leadership

Supervisory experience

Team coordination

Tools

MS Excel

MS Word

MS Teams

MS Outlook

AMTECH

Job description

Pratt Industries, Inc. is seeking an Operations Manager to oversee Customer Service, Scheduling, and Shipping. The role ensures orders are processed accurately, deliveries are on time, and customer inquiries are addressed promptly.

The position requires leadership across departments, adherence to quality standards, and collaboration with Sales to optimize pricing and workflows. Strong problem-solving and organizational skills are essential.