Customer Order & Support Specialist (Manufacturing)

RadNet, Inc.; Wapakoneta (OH); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

Paid Holidays

401(k) with match

Tuition reimbursement

HSA contributions

Safety reimbursements

Job summary

Pratt Industries in Ohio is seeking a Customer Service Representative to efficiently process orders, handle inquiries, and resolve issues to ensure a positive customer experience. The role requires strong attention to detail and clear communication in a fast-paced setting.

The position includes opportunities in material purchasing, billing, and data management, with cross-functional collaboration to support sales and inventory needs.

Qualifications

• High school diploma or GED required.
• Experience in manufacturing or corrugated box industry preferred.
• Data entry experience and familiarity with production processes desirable.
• Excellent verbal and written communication in English.
• Basic math and ability to calculate rates, discounts, and other data.
• Understanding of ISO and QS standards is a plus.

Responsibilities

• Process customer orders efficiently and address inquiries.
• Resolve complaints and ensure a positive customer experience.
• Assist with material purchasing and production-related orders.
• Process billing and maintain accurate customer records.
• Support sales team and manage customer relations.
• Monitor inventory levels and restock as needed.
• Distribute order confirmations via fax or email.
• Adhere to company policies and procedures.

Skills

Communication

Mathematical

Problem Solving

Technical Skills

Quality Standards

Education

High school diploma or GED

Job description

Pratt Industries in Ohio is seeking a Customer Service Representative to efficiently process orders, handle inquiries, and resolve issues to ensure a positive customer experience. The role requires strong attention to detail and clear communication in a fast-paced setting.

The position includes opportunities in material purchasing, billing, and data management, with cross-functional collaboration to support sales and inventory needs.