Data-Driven Client Success Strategist (NYC)

Genone Technologies; New York (NY); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Modern office

Career growth

Data culture

Job summary

Genone Technologies in New York is seeking a data-driven Client Success Strategist to join our Operations team. You will analyze client health, optimize the customer journey, and help our operations scale with our growing client base.

You will analyze customer data to identify patterns, risks, and opportunities for expansion; develop playbooks for the Client Success team; and partner with Product to advocate for features that improve satisfaction.

Qualifications

• Background in Operations, Customer Success, or Strategy Consulting.
• Analytical prowess—comfortable working with data to drive decisions.
• Excellent organizational skills and the ability to manage multiple high-priority projects.
• Based in or willing to work from our New York office.

Responsibilities

• Analyze customer data to identify patterns, risks, and opportunities for expansion.
• Develop and refine operational playbooks for the Client Success team.
• Partner with the Product team to advocate for features that drive client satisfaction.
• Lead high-level strategic reviews with key accounts to ensure long-term alignment.

Skills

Analytics

Data-driven

Operations

Client success

Strategy

Project management

Job description

Genone Technologies in New York is seeking a data-driven Client Success Strategist to join our Operations team. You will analyze client health, optimize the customer journey, and help our operations scale with our growing client base.

You will analyze customer data to identify patterns, risks, and opportunities for expansion; develop playbooks for the Client Success team; and partner with Product to advocate for features that improve satisfaction.