Data-Driven Client Success Strategist (New York)

LogyLab; New York, Northern (NY, KY); Hybrid; USD 80,000 - 120,000; Full time

Job summary

LogyLab in New York is seeking a data-driven Client Success Strategist to join our Operations team. You will analyze client health, optimize the customer journey, and help our operations scale with our growing client base.

You will collaborate with Product to advocate for features that improve satisfaction, lead strategic reviews with key accounts, and develop repeatable playbooks to drive efficiency. This role requires strong analytical skills and the ability to manage multiple high-priority

Qualifications

• Background in Operations, Customer Success, or Strategy Consulting.
• Analytical prowess—comfortable working with data to drive decisions.
• Excellent organizational skills and the ability to manage multiple high-priority projects.
• Based in or willing to work from our New York office.

Responsibilities

• Analyze customer data to identify patterns, risks, and opportunities for expansion.
• Develop and refine operational playbooks for the Client Success team.
• Partner with the Product team to advocate for features that drive client satisfaction.
• Lead high-level strategic reviews with key accounts to ensure long-term alignment.

Skills

Data analysis

Analytical mindset

Operations

Customer Success

Strategy consulting

Project management

Job description

LogyLab in New York is seeking a data-driven Client Success Strategist to join our Operations team. You will analyze client health, optimize the customer journey, and help our operations scale with our growing client base.

You will collaborate with Product to advocate for features that improve satisfaction, lead strategic reviews with key accounts, and develop repeatable playbooks to drive efficiency. This role requires strong analytical skills and the ability to manage multiple high-priority