Strategic Client Success Architect

SoftManagement; New York, Northern (NY, KY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

SoftManagement S.A. is seeking a data-driven Client Success Strategist to join our Operations team in New York.

You will analyze client health, optimize the customer journey, and help our operations scale alongside our growing client base. Responsibilities include analyzing customer data for patterns and risks, developing operational playbooks, and collaborating with product to drive features that enhance client satisfaction.

Qualifications

• Background in Operations, Customer Success, or Strategy Consulting.
• Analytical mindset—comfortable working with data to drive decisions.
• Excellent organizational skills and the ability to manage multiple high-priority projects.
• Based in or willing to work from our New York office.

Responsibilities

• Analyze customer data to identify patterns, risks, and opportunities for expansion.
• Develop and refine operational playbooks for the Client Success team.
• Partner with the Product team to advocate for features that drive client satisfaction.
• Lead high-level strategic reviews with key accounts to ensure long-term alignment.

Skills

Data analysis

Operations

Customer success

Strategy consulting

Project management

Job description

SoftManagement S.A. is seeking a data-driven Client Success Strategist to join our Operations team in New York.

You will analyze client health, optimize the customer journey, and help our operations scale alongside our growing client base. Responsibilities include analyzing customer data for patterns and risks, developing operational playbooks, and collaborating with product to drive features that enhance client satisfaction.