Warranty Project Lead: Customer Advocacy & Execution

ABB Inc.; Houston (TX); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401k with company contributions

Paid holidays

Parental Leave

Employee discount program

Job summary

ABB is seeking a Warranty Project Manager to own the warranty process for Electrification Solutions projects, serving as the primary interface for claims and coordinating with vendors, field technicians, and internal teams to ensure timely resolution.

This hybrid role in Houston, TX or Lake Mary, FL requires about 25% travel and participation in a rotating on-call schedule. A bachelor’s degree in engineering and 3+ years of PM/engineering experience are preferred.

Qualifications

• Bachelor degree in electrical/energy/mechanical engineering with at least 3 years in PM, engineering, or manufacturing.
• Strong English communication, written and verbal.
• Able to work in a hybrid US environment with travel up to 25%.
• Must have work authorization to work in the US.

Responsibilities

• Warranty Management & Customer Advocacy: act as primary customer contact for warranty issues and drive timely resolution.
• Claims Assessment & Coordination: review claims per terms and coordinate with vendors, field technicians, and internal teams to minimize downtime.
• Process Execution & Documentation: manage purchase orders, maintain project records, and ensure HSE compliance while improving processes.
• Analysis & Reporting: collaborate with Quality teams to analyze warranty trends, costs, and performance.

Skills

Warranty management

Customer advocacy

English communication

Analytical skills

Organizational skills

Problem solving

Education

Bachelor's degree in Electrical/Energy/Mechanical Engineering

Job description

ABB is seeking a Warranty Project Manager to own the warranty process for Electrification Solutions projects, serving as the primary interface for claims and coordinating with vendors, field technicians, and internal teams to ensure timely resolution.

This hybrid role in Houston, TX or Lake Mary, FL requires about 25% travel and participation in a rotating on-call schedule. A bachelor’s degree in engineering and 3+ years of PM/engineering experience are preferred.