Data Center Technician

TekWissen ®; Memphis (TN); On-site; USD 44,000 - 47,000; Full time

Job summary

TekWissen Group seeks a Field Engineer to support Dell hardware deployments at customer sites in the Memphis area. You will troubleshoot, repair, and install Dell servers, perform preventive maintenance, and document results for case records.

This role requires hands-on hardware experience, ability to work shifts, and strong focus on accurate documentation and customer communication. Local commute and on-site work are essential.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 4-6 years’ experience in area of responsibility.

Responsibilities

• Provide troubleshooting, repair, parts ordering, preventative maintenance at customer site.
• Triage issues with guidance from Dell Support.
• Execute action plans from Dell Domain Engineer/L3.
• Document POA results, logs and service reports to Dell.
• Reseating, swapping or replacing server parts.
• Server testing and log collection (uploads).
• Upgrade firmware as needed.
• Parts locker management, manage inbound and outbound parts.
• Spare parts management, separate from parts locker.

Skills

Server hardware

Linux

Documentation

Communication

Teamwork

On-call

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

Shift: 8-5 / M-F – There could be off-hours shifts available / once the shift is determined it will be consistent

Pay Rate: $32.37-$32.37/Hr

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.

Job Description:

• Engineers will provide troubleshooting, repair, parts ordering, preventative maintenance and Installation of Dell product located at Customer Site.
• Triage issues with direction from Dell Support
• Execute plan of action from Dell Domain Engineer/L3
• Document POA Results, logs and service reports (Parts numbers/PPID of old/new parts replaced) to Dell via case email
• Reseating parts, swap or replace parts
• Server Testing and validation (running diagnostics, capturing and uploading logs)
• Upgrading Firmware as needed
• Parts locker management, manage inbound and outbound parts
• Spare parts management, separate from parts locker (during CW server deployments)
• Parts return to Dell

You will be successful in this role if you have:

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 4-6 years’ experience in area of responsibility

THE CLIENT WILL USE THE FOLLOWING CRITERIA TO EVALUATE CANDIDATES

Proximity & Availability

• Candidate lives locally (within 15–45 minutes of the work site)
• Comfortable with daily commute
• Willing to work shifts and be on-call

Technical Ability

• Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds)
• Experience with server swaps and deployments
• Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements)
• Experience with water cooling servers (desirable, not required)
• Familiarity with Linux
• Has built PCs
• Follows provided Plan of Action (POA) from support
• Stays current with technology (reading, company announcements, continuous learning)
• Can handle the physical demands of the job

Documentation

• Provides real-time, detailed documentation
• Demonstrates good documentation habits
• Has experience in documentation

Communication & Team Fit

• Communicates clearly, directly, and proactively
• Is personable and articulate
• Works well in a team and maintains a positive attitude
• Does not require excessive prompting or give elusive answers

Work Ethic & Prioritization

• Demonstrates strong work ethic and accountability
• Can prioritize tasks based on severity and customer demand
• Shows initiative and thrives in fast-paced, critical environments
• No periods of inactivity, lack of initiative, or difficulty handling pressure

TekWissen® Group is an equal opportunity employer supporting workforce diversity.