Data Center Technician II – Onsite Support & MACs

IES Communications; Kent (WA); On-site; USD 45,000 - 51,000; Full time

Benefits offered by this job

Full benefits after 30 days

401K plan with Employer Match

Company Paid Time Off

Company Paid Life Insurance

Medical, Dental, Vision plans

Job summary

IES Communications is actively seeking a Technician II - Data Center Services to support both the physical and virtual infrastructure across facilities. You will drive data center best practices into standard operating procedures and maintain documentation, asset management, and security compliance.

The role requires 3+ years in data centers or related technical fields, industry certifications, and proficiency with Windows/Linux, SSH, RDP, and DCIM tools.

Qualifications

• Must possess at least a High School diploma or GED equivalency.
• Three (3) years minimum of data center experience.
• Must possess at least two (2) active industry certifications.
• Must be highly proficient with Microsoft Office (Word, Excel).
• Must meet Company minimum driving standards.
• License Required.
• No Minimum Education.

Responsibilities

• Directly support and complete all scheduled data center MACs (Moves/Adds/Changes).
• Hardware installation MACs, including device labeling, power connectivity and network cable connectivity.
• Complete hardware support work orders involving hardware and cabling MACs, certification, troubleshooting and break-fix.
• Asset management, auditing and daily work log/ticket tracking.
• Provide smart-hands assistance as required for multiple customers at various sites within specified SLA response times (on-call duties may apply).
• Maintain a safe and secure operating environment within the data center and report any violations to their immediate supervisor.
• Detailed and thorough documentation and record keeping.
• Maintain site security protocols, badging requirements and data protection procedures.
• Ensure all media storage devices are properly logged, secured and documented to ensure compliance with retention practices.
• Strong working knowledge with server and network hardware/components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software, and data center infrastructure management (DCIM) related tools.
• Coordinate equipment/material receiving, shipping and RMA processing support as/when required.
• Provide vendor and security escorts as needed.
• Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a regular basis.
• Support standard and emergency operating procedures for data center.
• Provide status reporting regarding Data Center service availability, performance, capacity utilization as required.
• Daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc.
• Coordinates equipment installation and delivery schedules in accordance with set project plans.
• On-Call duties as needed.

Skills

Server hardware

Networking hardware

DCIM tools

Windows

Linux

SSH

RDP

Putty

Education

High School diploma or GED

No Minimum Education

Tools

Microsoft Office

Job description

IES Communications is actively seeking a Technician II - Data Center Services to support both the physical and virtual infrastructure across facilities. You will drive data center best practices into standard operating procedures and maintain documentation, asset management, and security compliance.

The role requires 3+ years in data centers or related technical fields, industry certifications, and proficiency with Windows/Linux, SSH, RDP, and DCIM tools.